Altech Electric of Central Florida

Javonne C.

I don't even know where to start with this company I have never ever in my entire life dealt with any company or any business that was as unprofessional on reliable and just downright Shystie I've been dealing with this company for the past two years my husband and I. The rep that approached us his name is Denry. As of November 2019 they came and installed solar panels on our home until today we still is not able to utilize our solar panel because they're still not connected all we're getting is the runaround they don't return phone calls and if they do the person on the other end seems very misinformed doesn't have all the information did not review the notes from previous persons that you've spoken with and it has been so frustrating we don't know what else to do because my husband is now paying for the solar panel's monthly payments back to DIVIDEND and we still have not gotten the service and if he doesn't make the payments it is also affecting his credit this nightmare needs to end it's like a nightmare and from reading some of the other reviews I can see that I'm not the only person that had a crappy experience with DIVIDEND they are the ones who got the contractor ALL-TECH ELECTRIC to put the solar panels on our home but they are telling us they are not responsible how could they not be responsible we did not find a contractor so why are we the ones suffering the consequences they also agreed to include a generator for my home with the package and all now nobody has come out and surveyed to do the generator or anything each time I call they are going to send someone out to come and do a survey and evaluate for the generator this all boils down to money because what I think happened when they sent out the first contractor in 2019 they paid them and for some reason they are no longer the contractors that are coming out now and I'm assuming that the new folks they are getting are not sticking to complete the work because they are charging more than what the original contract was agreed for oh my God I am I can't if but this is crazy this is absolutely crazySomeone from DIVIDEND needs to solve this problem we need our solar panel completed and our generator installed. I NEED MY GENERATOR INSTALLED OR YOU CAN REMOVE SOLAR PANE

John P.

It feels like everything which could have gone wrong did.

12/19/2019 initial contract signed, and paid for half the system up front. Was told that it would probably be installed in late Janurary after the holidays are over.

2/18/2020 Sent me a second ammended contract and asked that I sign it. They would be delivering less kilowathours than originally contracted. It was explained to me that this was because their initial design did not meet code requirements.

3/7/2020 A crew comes out to start the install. I am thrilled that the wait will finally be over and I will finally have some electricity out of my investment. Halfway through the install I noticed that the gear they are installing did not match what was on the contract. I questioned the lead installer. I told him what was on the contract, and he called the company owner. He said that they wanted to proceed with the install, and after the county inspections were all done that they would send a crew out to make the correction to what was contracted.

The system was still not functional when they left on 3/7/2020, nor was it what was contracted.

3/13/2020, 3/16/2020, 3/17/2020, and 3/20/2020. Exchange multiple emails asking when the inspection will be scheduled, asked what I could do to expedite. Got people pointing at each other and no answers. Started checking and discovered that a permit had not been applied for the work.

4/11/2020. I finally got an answer. Was told the person who did the install had been out with the virus. Was asked about my install and what the status was.

4/17/2020. Permit was finally granted by the county.

5/1/2020. They send out a crew to meet the county inspector. The inspection is signed off-on as installed, which is still not what was contracted for.
The system is still not functional. Was told it would work once interconnect agreement is completed with Duke power and the bi-directional meter is in place.

6/18/2020 through 6/27/2020. Multiple applications for bi-directional agreement were completed, and finally got the meter installed. Got notice from Duke that the system can be activated. However the system is still not functional.

6/26/2020. Got a call that they wanted to collect the rest of the money owed now that they system was installed. Sent someone out to collect a check. I noted that the system was still not functional, but gave them most of the money owed hoping that this would enable them to pay someone to come out and fix it. This was in hindsight a huge mistake as the system is still not functional as of 8/5/2020.

7/14/2020 I email for a status and was told that someone showed up 7/9/2020 early in the morning before I woke up. Said they tried to connect the system to my Wifi and left unsuccessful. I said drop by whenever as I am here every day.

7/19/2020 after lack of progress I start looking at the system, checking the company website, connect a network cable and check the status. According to the error code 3501 ""installation failure"" the system gives, it is a ground-fault on the DC supply side. I told them I suspected it was a cable up on the roof which was not terminated correctly from their install install in March. Said that I needed someone to come out with a ladder to go on the roof and check the connections. This erorr code also showed on the display for the unit the entire time.

7/31/2020 after angry phone calls to company office after the people conducting the install stopped answering my calls, I finally got escalated to someone else. They had someone remotely register the system with the manufacturer to acivate it. Something which in hindsight they should have done months ago. System is still not working. Still shows the same install error 3501 that I told them about.

8/5/2020. I am nearly 8 months into something that I was initially told would take 6 to 8 weeks. I am out thousands of dollars and have not seen a single kilowatt hour for my trouble. I am unsure when or if this will be resolved as I keep getting excuses that they are working with other parts of their company, contracted installers, or ""on vacation"".

Kevin W.

The employees are severely unqualified. The owner has substance abuse issues and is an all around unpleasant person to work with. But on the upside. His wife is a whole lot of fun!