Allbritten

James W.

We've been clients of Allbritten for years now, and their plumbing and AC guys are great. They've installed a new AC system for us, and have been taking care of it for a couple of years - no complaints.

What's prompted me to write this is on their electrical side. We decided that we wanted to investigate battery backup for our home, as we have solar panels that could charge them during non-peak hours and thereby save us some money.

We contacted Allbritten and they sold us on a $15,000 system that did not meet our needs. The system doesn't allow us to use excess solar energy to charge the batteries, so we have to set up this hacky workaround where we schedule when the batteries charge in the hopes that it aligns with our maximum solar input. The system's battery is also too small to run our home during the peak pricing hours, so we're not even getting the benefit we wanted.

I wouldn't have resorted to an online review but, despite months of calls and visits, nothing has been resolved. In fact, it now appears that their electrical manager, Nick, is completely ignoring my calls.

In summary, I would recommend Allbritten's AC and plumbing services, but I'd think twice about going with them for large purchases, particularly if their electrical department would be involved.

Someone's M.

I have called 3 days in a row and keep getting told that I will get a call back for a schedule for the heater to be repaired. This is horrible customer service.

David C.

Kelvin arrived promptly after we received a call from the office.
The following things he exhibited are very important to us:
He was very professional (not a pushy salesman), courteous, and friendly.
He took the time to ask questions and listen to our concerns.
He explained the maintenance to be done (HVAC) and completed it in a timely manner.
Allbritten may be a little more costly than others but getting the job done right the first time is worth it! In the past we have trusted them for our HVAC and plumbing needs and will continue to in the future.

Frederick H.

This rating is split between plumbing and electrical services.

5 stars for plumbing services. I contacted AllBritten for what turned out to be a needed new cartridge in my shower. Zack came out to my home and quickly assessed the situation and prescribed a solution. He was incredibly helpful and knowledgeable about the situation and took his time explaining the problem and remedy options. I would highly suggest contacting AllBritten for information about your plumbing issues.

2 stars for electrical services. I requested a quote for EV charger installation and was told it was impossible snd that my panel was overloaded and hazardous. I was then quoted four figures to either update the breakers or upgrade the entire panel. I obtained multiple quotes and they were the only company with these conclusions. It's of course possible the technician was less experienced than other providers or had limited knowkedge of my situation. The service would have been improved if he took the steps to analyze my panel more thoroughly as others did. I would definitely consider AllBritten for future plumbing services, but I would likely request one of their more experienced technicians for electrical services.

Majid K.

They came to my house and diagnosed the issue with my plug. But, the space must have been too tight for the guy, because he wanted to widen the hole that led to the plug through the cabinet. So, he had a few quotes done and I agreed to have the job done at that agreed price.
About 2 weeks later and I had not been contacted by the service coordinator. So, I had to get another electrician. It was done in one visit.

Peter W.

A decade ago, we needed significant work on the heating and air conditioning in our house to improve energy efficiency. We had several companies come out and give us quotes. Allbritten was the only one that could do the job that we wanted, so we hired them. They did great work and quickly. Since then we have used them for all of our HVAC and plumbing. They have always been responsive, done good work, and charged reasonable prices.

But a few months ago we called them about a broken garbage disposal in our kitchen. Again they came out quickly, and did the work quickly. While they were there, I was not home. They told my wife that they needed to replace the disposal, that they could do it then and there, and that it would cost $745. She called me and, because it was near the end of the day, and I was busy, and it needed to be done, and I assumed that most of that was for the cost of a garbage disposal, I said sure, go ahead. The work was done within MINUTES.

I thought, sure, that makes sense--probably about $500 for a disposal, and $245 a quick service call.

Then later I looked at the invoice and decided to see what the cost of that equipment really was. The disposal they installed RETAILS for $145. That means they charged us, presumably, no more than $145 for parts and $600 for MINUTES of labor, which is absolutely ridiculous. Absolutely ridiculous.

I reached out to their main office and it took several tries over several days for someone finally to call me back. I received a call from a guy, whose name I forget, who claimed to be in charge of all plumbing at Allbritten. I demanded a reduction in price, because $600 for a few minutes of labor is ridiculous. He refused and claimed that they only do flat fees for labor because some guys can do the job quickly and others take a long time. He would not give me a reduction but claimed he would take another look at what they charge for that particular service. He was calling me on a weekend and said he would call me again during the workweek. He never did.

Nobody at Allbritten has ever explained to me how $600 for a few MINUTES of labor is remotely fair. I'm a lawyer and even the expensive corporate lawyers in San Francisco and Los Angeles that I deal with sometimes are charging in the range of $1,200 for a full hour. There is no way in any reasonable world that a plumber doing a few minutes of work should be charging $600 when an expensive big city lawyer costs $1,200 for a full hour.

Also, I do not for a second buy the plumbing manager's rationale that he sets the price of that service based on some kind of average speed. Assuming a reasonable hourly rate for a plumber even up to $200, that would mean he has a significant number of guys that are taking more than three hours to swap out a garbage disposal, and some guys that can do it in minutes. That just is not credible. Not REMOTELY credible. And if you have guys that are taking that long to do what some guys can do in minutes, then what you have is a YOU problem--you need to train your guys.

Until now I have been satisfied with Allbritten. Now I do not trust them and they have done exactly zero to earn my trust back, even though I tried to get some satisfaction.

So poor online review it is, I guess.

Brenda R.

Customer service was very quick , informative , communicative and helpful . They called us and texted updates . The service was quick , parts came quickly . Grateful to have our heater fixed fast .

Cynthia D.

Arturo Servin from Allbritten arrived on time for my yearly heater service and provided a thorough check on my systems. I was given photos and a written report on his findings and recommendations for future services. I'm happy with the good customer service that I received from Arturo and Allbritten.

Dawn C.

When our heat went out during a cold snap we panicked! But Allbritten came out and took care of the problem. A big shout out to everyone who helped us out: Dakota who diagnosed the issue, James who helped us pick out a new HVAC, Ryan who handled the financing, Tyler who inspected the system requirements, Steve and Austin who installed the new unit. You All are amazing - thank you for our warm house!

Marcelia B.

Excellent and prompt service. Clayton met with me to discuss my needs the same day I requested service via Yelp. He explained several different systems, the pros and cons, pricing and finance options. The following day after the pre-installation inspection I requested to add replacing all ductwork to the order. Clayton was able to add ductwork to the financing option I chose. It was a mid price point system and so far I'm happy that I chose this system. Albritten was responsive to my request for documents required my HOA before installation could begin. The installation was smooth and timely; the entire HVAC system and ductwork was installed in two days. The project lead, Javier, advised each day what to expect, and the team that conducted the installation was friendly, courteous, and very clean. My house was left the way it was when they started. No mess left behind! Many thanks to the Albritten team for a fantastic job done!