All Star Electric

David S.

I needed a new 240/60amp service panel for our new therapy spa. I got serval quotes from ASE and other vendors. ASE was the most detailed quote so I knew exactly what was included. Their prices were also within my budget.

The team arrived on time, was very pleasant to work with, and provided answers to questions all throughout the installation. They were very conscious of the anthesis of the installation making it look as unintrusive as possible.

You can't go wrong hiring this company.

Bryan H.

Awful customer service.

I'm a real-estate investor and small business owner that build a #1 selling product on Amazon in our product category. I did this by building a great product and, more importantly, treating every customer with dignity and respect. Unfortunately, you won't get this at All Star Electric San Antonio (SA).

I called for a free estimate on some straight-forward electrical repairs for one of my rentals. Having done real estate for 10+ years, I know most good contractors provide a rough estimate but also politely caution against a final rate until they see the property. Other good contractors will just go over and provide a free estimate during a free consultation. At All Star Electric, they find every excuse why they cannot provide rough estimates, even when they advertise providing free estimates. Big-box stores like Home Depot even provide rough estimates to customers for contractual work they facilitate.

The experience was even more unpleasant by the condescending tone of the associate providing the (non) estimate. I asked for a simple breakdown of their various fees, and I received terse responses presuming that the fees, and their meanings, were self-evident in relation to the potential work. I even calmly repeated back the information to confirm my understanding, and that was met with brusque remarks about word choice and semantics. I had to politely let the associate know I appreciate their expertise, but they cannot assume that customers are experts in electrical billing.

Rather than let the associate know how rude she was, I decided to politely just confirm I had a good callback number and right business location. Her brusque response was that All Star Electric is the only one. It's unfortunate that the associate does not realize how common their name is and how their business can NOT be found unless you type in the long name exactly.

I understand that people have bad days, and there is always a difficult employee that can't see they are the biggest impediment to their own progress as a professional, due to their lack of humility and self-reflection. It's also possible that the techs at All Star Electric SA may be exceptional, as well as other associates. However, when the customer service is this bad, and you can't get a simple advertised service, it's likely the company has a high attrition rate and poor training.

I took my business elsewhere and am glad that I did. Every other contractor that I spoke with this week was courteous, patient, and offered more affordable and transparent rates, to boot, with no friction in scheduling a site visit. And yes, they even gave me a free estimate.

Edward Smith ..

Called with a couple of issues..they talked me through some troubleshooting methods which resulted in a money saving self fix. Very rare to find such upfront honesty nowadays .Will definitely call them for any future issues.

Charles S.

Excellent service as usual, Adan went above and beyond to get us scheduled on short notice so I could proceed getting my gas range and range hood installed. Chris arrived on time, was very pleasant and easy to talk to about the work and in general. He has exceptional attention to detail and completed the job as if he were working on his own home which is rare these days in most of the trades. I highly recommend All Star Electric for all your electrician needs, really great crew at a fair price.

Bob S.

Quick response and execution. While not inexpensive, did a very thorough job. Will use them again.

Margie M.

They showed up as scheduled and repaired the problem at a reasonable cost. Electrician was professional.

Laner S.

We found all star on Yelp, sent a message, and scheduled within one week. They came out on time to do the job and finished quickly. Job looks professional, we would hire again.

Jared G.

My doorbell system stopped working and they not only responded quickly, but came out the same day to repair the issue. Great value and customer service. Would highly recommend!

Hector V.

Great company I would recommend this to anyone that needs electrical work done . They do a professional job, they good people skills there charges are fair . The best thing is that they get it done right the first time .

Corey A.

Very helpful and courteous. They knew immediately what the problem was. I recommend these guys 100%