All Safe Electric

Kimberly E.

I was referred to All Safe Electric through American Home Shield, whom I've used multiple times for other home needs. All State was the first vendor that wasn't prompt with responding to my call. It took over 48 business hours and me leaving two follow up messages for me to be contacted. Then the window that they provided that was 5 hours for them to arrive with only a 15-minute warning before their arrival vs most reputable companies provide a 30-minute heads up when they are on their way. Their small window of ETA made it impossible to get anything accomplished away from the home in Houston. The service wasn't provided and my account is still being charged. This was a rip-off, a waste of time, and a poor reflection on American Home Shield vendor selection process.

Ralph S.

AHS assigned All Safe Electric to have a look at bad ceiling fan at one of my properties and it has been 5 weeks and they have not changed out the fan. Also they planned to replace my Hunter fan with a Hampton bay. I wish I had looked them up on Yelp before allowing them to step into my house.

Meleese H.

Also had them sent to me by my home warranty. Electrician came out, tested our two bathroom exhaust vents and said both of them needed new motors. He then informed us they would have to be ordered and he'd be back to install once they came in. This was on June 7th. Then today, I called to see what was taking so long to find out they weren't ordered and would not be replaced. The woman I spoke with said the tech that came out told them the fans did not fail and they wouldn't work on them! Are you kidding me? A complete and utter lie. DO NOT do business with this company. If they are dishonest up front, I can only imagine the horrible work you would get from them if they actually did do what they said they would. We have reported them to our home warranty, and I will be reporting them to the BBB.

Zachary H.

All Safe was assigned to me by AHS for what turned out to be a very simple fix. The contractor arrived several hours past their window, but they did a good job of keeping me appraised of their ETA throughout the day. Fortunately I have a flexible job so that wasn't an issue for me.

The contractor, when he arrived, was very friendly and took the time to answer all of my questions and provided tips on things I can do/avoid that will help with making sure future warranty calls are covered.

J T.

Like others here, I was assigned All Safe by my warranty company. I had a GFCI outlet that burned up. I made the claim online on a Sunday, All Safe called on Monday and had someone out on Tuesday. So far so good.

The technician was at my home for about half a hour assessing everything. He said one of the wires had probably come loose on the outlet causing arching which then caused it to burn up. He initially said no problem, he could easily replace the outlet. Unfortunately when he looked closer he noticed that in the process the insulation on the wires had been melted off which meant the wiring needed to be replaced. This would entail removing sheet rock, etc. He complained a couple of times about what a difficult job it would be and even tried to convince me to just tape up the wiring and not have an outlet there. When I told him I wanted the outlet repaired he then said it was a two person job and that he would need to write a report to get it approved by the warranty company and that I would hear back from them by the end of the week to schedule the repair.

The short version is after calling All Safe a couple of times to get updates (they were always pleasant on the phone but never really had any information) I finally got a call from my warranty company almost two weeks later. The All Safe technician wrote in his report that the damage was caused because the GFCI was installed on a lighting circuit and should only have been installed on an outlet circuit. Therefore it was not covered because they do not cover improper wiring.

The problem is that this is a complete lie. There is not one light switch on the circuit. The GFCI was on a circuit of six outlets. He knew this because we looked at each outlet on the circuit together. He never once mentioned anything about it being on a lighting circuit (because it's not.) I'm convinced he lied to get ouf of doing the repair, which in turn screws me over. I could tell he really did not want to do it.

According to my warranty company the only thing I can do is hire another electrician on my own dime to dispute the report. If I successfully dispute it (and it's up to the warranty company to determine which report they will believe) then they will have All Safe or another one of their contractors out to do the repair.

Stay away from All Safe if you have a choice.

Katie C.

I had a scheduled appointment for 1-15-16. My window was 3:00-7:00. I made arrangements to be home by 3:00 and canceled other evening plans. I received a message at 11:39 a.m. on the day of my appointment stating that because of cancellations, they would be at my house in an hour. I called back at 12:00 p.m. and told them that was not an option. I teach school and cannot leave work without prior planning. I expected someone to be there from 3:00-7:00. I was told that because of the cancellations, the electrician had no other appointments except for mine. My appointment would be canceled. Not only is it extremely difficult to make appointments around my work schedule, but now I am being punished because of someone else's cancellation. I have also contacted my home warranty company to express my disappointment. If an appointment is made, it should be kept. I don't know if this is common practice, but it is absolutely shocking if a business can operate in this manner and still be successful.

Ron K.

Very disappointed. I don't like leaving negative reviews.
I had an appointment for these guys to come do electrical work between 11 and 3pm. At 3:30 their office called and said the electrician was running late (no kidding) and would be there at 5:00. Nobody ever showed up. They didn't even bother to call to reschedule. When I called them the next day, I was told that the electrician had called me but there was no answer.
This is a lie. I had my phone with me the whole time and it never rang and there was no voicemail.
I killed a whole day of work waiting for these guys to show up. Now I have to kill another half day next week for them to come fix the electrical. I am not optimistic.

Jason J.

I have never written a negative review about any company before, but the receptionist that I
spoke to, called Vanessa, was so rude, unprofessional and inflexible that I need to write to
vent my frustration with All Safe. Read the other reviews. The electrician will not show up for the job and you will be wasting your time. Better to choose a more reliable, professional company that you can rely on. We wasted a whole afternoon waiting for an electrician who didn't show up; and then had to deal with the receptionist, Vanessa, who has obviously had no training in dealing with customers appropriately.

Matt H.

Not even sure how these guys are still in business.

My home warranty company assigned me to these guys (allegedly - I live in Houston, so not 100% sure if they have a presence here or not) to fix the light in my ceiling fan. Got a call from them today saying ""due to the severe rain and flooding in Houston, our techs won't be able to make it out to your property."" Last I checked, it was drizzling AT BEST. I waited weeks for this appointment only to have it cancelled.

Hate to leave bad reviews, but last I checked, light rain wasn't a reason why calls should be cancelled. I had to re-work my schedule to accommodate these guys coming (because of course they only give a 4 hour window, but to be fair, they said they'd call ahead).

Damian T.

Warning, do not use this company. AHS assigned this company for an electrical problem. They showed up hours late after the assigned time. Looked at the problem for a couple of minutes and left. I received no response for multiple days only excuses when I called and they would not return calls (meaning multiple days without power to a portion of the house). I selected another contractor and the problem was fixed in a couple of hours, the same day I called. Then after 5 months of no communication I received a past due notice for the service fee stating the work had been completed.