All American Electrical Service

Justin R.

I do not even know where to begin. This company seriously need to hire extra staff so they are not swamped with their phone calls (per front desk) all the time. I lost track of how many calls I've made, at different times during their office hours, that weren't picked up but went straight to voicemail. It is not humanly possible to be on a phone line for the duration of office hours.

What got me really agitated, was when the technician came by on a UNSCHEDULED day and left a note outside saying ""sorry we've missed you"", and was a NO CALL NO SHOW during the scheduled appointment. I called - went to voicemail. My warranty company also called - went to voicemail.

Save yourself some blood pressure pills and go with another company.

Jeaux B.

Was referred by American Home Shield, scheduler called the same day the ticket was generated and I was scheduled for the next day. Technician arrived right on time and was professional and diagnosed the problem within minutes. Unfortunately it was a problem in the A/C unit that the previous HVAC tech failed to diagnose correctly (so the ticket should have never been referred to an electrician anyway). So while I'm back to the HVAC people, I have the peace of mind knowing that the house wiring is not the problem. I'd certainly use All American again if I need electrical work.

Phil W.

Unfortunately I was referred to this electrician by American Home Shield.

Terrible and worrying service. Although they said they had repaired the fault it wasn't the case -- they didn't test their work whatsoever and left with the circuit still not operating. Their dispatcher told me it was my fault because I didn't supervise their technician -- really? It's my job to supervise their technician?

UPDATE -- Kyle came back and put things right. He is a very nice guy and if you can get him to do your work you will be fine.

Kate V.

We were referred here by our home warranty company because we had a few outlets and two lights not working. The first technician came out twice and the first time he ran out of time in the day to fix it. The second time was the ""disaster"" where he claimed he was 100% SURE that a wire in the wall had a nail in it and wanted to start putting HOLES in the wall to find the wire. As an engineer, this didn't sound right to me. Turns out he couldn't complete the work because the electrician didn't have wire with him. The technician was rude to me and my husband and refused to tell us what work he had done or what he planed to do. He also left a mess, including the circuit breaker panel exposed.

After escalating the issue to Mr. Charlie (a manager), and after a ton of convincing that the technician was in over his head, we finally got another Mr. Charlie to send someone to ""clean up and look into the issue"".

Within 30 minutes of Dennis and Paul arriving, the issue was fixed, place cleaned up, and paperwork was filled out explaining exactly what happened and NO HOLES were in my walls. Turned out that ""100% sure"" thing was not a sure thing.

I wouldn't use this company again, unless you get Dennis and Paul.

Elena A.

All American is the company my home warranty uses. The gentleman came out and looked at several issues. He was very courteous. He took down a broken fan. He diagnosed the problem with my doorbell and we will have a follow up appointment. So far so good.

Olivia D.

Beware, very rude phone staff. I have now cancelled our service appointment with them completely after being treated very inappropriately on the phone.

Jamie A.

I needed a ballast replaced on a flourescent light fixture. Tech came out 10 days ago and took the bad ballast with him saying he had to get the part. When I called because it was taking so long to finish the repair a cheery woman informed me it will be 5 more days before the tech returns to install the replacement. At first she couldn't find my 'ticket' then she insisted the tech had been to my house twice. Okay. Fine. Your tech has been to my house twice. I still don't have a functioning light fixture.

Normally I wouldn't put up such a negative post...but...I requested that the tech switch the fixture from the guest room closet to the pantry; they are identical fixtures. He did not want to do that because ""it would be a whole lot of work time for replacing a bad ballast."" Customer service translation: it's better for customer to be inconvenienced for two weeks instead of providing the service for which they are paid. This company doesn't deserve a full star.

Joyce T.

Horrible, went through AHS warranty for a ceiling fan. The tech came out to fix it. When he left it wouldnt come back on. Called the company back and they tell me he cant come back out until tuesday between 2 and 6. You didnt fix what you were supposed to and i have to be hot for 4 days because of your tech didnt do his job. And then the lady that answers the phone has an attitude because they have piss poor service! Do yourself a favor and go with someone else.

Sharyl K.

All American Electrical Service was dispatched to my home by my insurance company, American Home Shield. They were sent out to replace a GCFI outlet and receptacle linked to my pool equipment. A pool contractor - also dispatched by American Home Shield - had started the original work on the outlet, but the claim was transferred over to All American Electrical by my insurance company when the pool contractor realized the required work exceeded their capabilities and experience. All American sent out a technician, but when he couldn't get the new outlet to work, he told us that he would need to send out a more experienced technician. The next day, American Home Shield called me to say that the All American electrician had informed them that the GCFI box was damaged by us - the homeowner, and that they could not cover the claim. After an entire day of research and phone calls, I was able to confirm that the previous pool contractor had dismantled the GCFI outlets and box (not damaged them, as claimed by All American) and was unable to reassemble it...that's part of the reason he requested an electrician! American Home Shield re-authorized the claim and dispatched All American Electrical to complete the work on July 24, 2014. It's now been over two weeks, and All American Electrical has not done a single thing to complete this work. They haven't returned my phone calls, and when I had American Home Shield look into it, they were told by someone at All American that they were waiting for an AHS supervisor to contact them to explain why the claim had been reversed. They've been told at least twice that they are completing work that was started by another company...what's so complicated here? If they didn't want to come behind another company to finish up a repair, then they just needed to say so...then we could have moved on to another contractor. Instead, they did nothing, while I've had loose electrical wires exposed outside my home - very dangerous! The least they could have done was to contact me to let me know what the hold-up was instead of ignoring my calls and those of American Home Shield. Poor customer service! As of today, I've scheduled the repair with another electrician and plan to NEVER do business with All American Electrical Services again.

Jacqueline S.

I was put in contact with All American Electric Services by my home warranty company, American Home Shield. When I called to schedule an appointment, they were able to fit me in for an appointment the following afternoon. John, the electrician, was on time and very friendly. The outlet to my washer was broken, and John went above and beyond moving the washer out of the way, and crawling into a tiny space to fix it. As this was covered by warranty, I cant speak to the price--but I would definitely recommend this company for their quality of work.