All American Electrical Service

Bethany S.

If you are looking for good and timely customer service, I recommend you stop reading this and search for a different service. If you are stuck with AAE due to your home warranty service, I'm so sorry. Me too.

We had Corey out three/four weeks ago, I cannot believe you remember it's been so long now. He was kind, I felt like he knew what he was doing but his schedule was ""too busy"" to fix it that day. He said someone would call me that day and schedule a Senior Technician to come out and fix the issue. No one ever called. I called and left several messages before finally getting ahold of Lupe who said I would receive a call to be scheduled. No call. We spent thanksgiving in a house with no main lights...after the holiday I get ahold of Lupe and she gives me Charlie's number. Insert several excuses on delay of service and a week later Charlie arrives to my 2-6pm appointment at 6:30 (I had to call him to let him know no one showed during my appointment). I had to cancel Christmas plans and never received an apology for not showing up when they said they would. Charlie asked what the problem is, I give him the gist (because I'm an electrician and all ) and he says he cannot fix the issue today due to a new box needing to be installed. I also asked he check the breaker box...he never looked at it. When inquiring about when I would hear back from him I received a lot of excuses about how busy they are and the loudest customer gets seen first. After asking several times (being talked over and get more excuses) he said he would get back with me tomorrow and he will schedule Denise come out in between jobs and do the work needed. I just want an appointment, I don't want to be squeezed in. I've been pursuing this for over a month....anyways, I digress.

Does AAE know what they are doing, most likely. What they need to improve on is timely communication, communication with each other, apologizing when they fail to provide good customer service and following through with what they say they will do.

Do they care about improving, probably not because their business is with American Home Shield and not with the person and family they are contracted to....

Hoping Denise can fix the issue, I'll make sure and update.

UPDATE: I was able to be scheduled the next day for the repair. Denise and Quincy came. Denise was obviously irritated at the beginning of the repair and I asked what the issue was. He said he was told it was a quick fix from Charlie and it didn't seem like it was going to be a quick fix. I expressed my frustration about the lack of communication within the service. He the quickly changed his tune and got to work. Quincy was very professional the entire visit. Denise was great and did fix my issues. He does know what he's doing and I would probably call him and Quincy for further repairs if I already didn't have such a bad experience with the AAE. Charlie called afterwards to discuss the visit and make sure everything was done well but it feels like a too little too late after such a difficult time getting service. My recommendation would be, If you have to use AAE with American Homeshield, go ahead and schedule Denise to fix your issue so it won't take a month to finally get it fixed. Hope this helps!

Justin R.

I do not even know where to begin. This company seriously need to hire extra staff so they are not swamped with their phone calls (per front desk) all the time. I lost track of how many calls I've made, at different times during their office hours, that weren't picked up but went straight to voicemail. It is not humanly possible to be on a phone line for the duration of office hours.

What got me really agitated, was when the technician came by on a UNSCHEDULED day and left a note outside saying ""sorry we've missed you"", and was a NO CALL NO SHOW during the scheduled appointment. I called - went to voicemail. My warranty company also called - went to voicemail.

Save yourself some blood pressure pills and go with another company.

Jeaux B.

Was referred by American Home Shield, scheduler called the same day the ticket was generated and I was scheduled for the next day. Technician arrived right on time and was professional and diagnosed the problem within minutes. Unfortunately it was a problem in the A/C unit that the previous HVAC tech failed to diagnose correctly (so the ticket should have never been referred to an electrician anyway). So while I'm back to the HVAC people, I have the peace of mind knowing that the house wiring is not the problem. I'd certainly use All American again if I need electrical work.

Phil W.

Unfortunately I was referred to this electrician by American Home Shield.

Terrible and worrying service. Although they said they had repaired the fault it wasn't the case -- they didn't test their work whatsoever and left with the circuit still not operating. Their dispatcher told me it was my fault because I didn't supervise their technician -- really? It's my job to supervise their technician?

UPDATE -- Kyle came back and put things right. He is a very nice guy and if you can get him to do your work you will be fine.

Kate V.

We were referred here by our home warranty company because we had a few outlets and two lights not working. The first technician came out twice and the first time he ran out of time in the day to fix it. The second time was the ""disaster"" where he claimed he was 100% SURE that a wire in the wall had a nail in it and wanted to start putting HOLES in the wall to find the wire. As an engineer, this didn't sound right to me. Turns out he couldn't complete the work because the electrician didn't have wire with him. The technician was rude to me and my husband and refused to tell us what work he had done or what he planed to do. He also left a mess, including the circuit breaker panel exposed.

After escalating the issue to Mr. Charlie (a manager), and after a ton of convincing that the technician was in over his head, we finally got another Mr. Charlie to send someone to ""clean up and look into the issue"".

Within 30 minutes of Dennis and Paul arriving, the issue was fixed, place cleaned up, and paperwork was filled out explaining exactly what happened and NO HOLES were in my walls. Turned out that ""100% sure"" thing was not a sure thing.

I wouldn't use this company again, unless you get Dennis and Paul.

Elena A.

All American is the company my home warranty uses. The gentleman came out and looked at several issues. He was very courteous. He took down a broken fan. He diagnosed the problem with my doorbell and we will have a follow up appointment. So far so good.

Olivia D.

Beware, very rude phone staff. I have now cancelled our service appointment with them completely after being treated very inappropriately on the phone.

Jamie A.

I needed a ballast replaced on a flourescent light fixture. Tech came out 10 days ago and took the bad ballast with him saying he had to get the part. When I called because it was taking so long to finish the repair a cheery woman informed me it will be 5 more days before the tech returns to install the replacement. At first she couldn't find my 'ticket' then she insisted the tech had been to my house twice. Okay. Fine. Your tech has been to my house twice. I still don't have a functioning light fixture.

Normally I wouldn't put up such a negative post...but...I requested that the tech switch the fixture from the guest room closet to the pantry; they are identical fixtures. He did not want to do that because ""it would be a whole lot of work time for replacing a bad ballast."" Customer service translation: it's better for customer to be inconvenienced for two weeks instead of providing the service for which they are paid. This company doesn't deserve a full star.

Joyce T.

Horrible, went through AHS warranty for a ceiling fan. The tech came out to fix it. When he left it wouldnt come back on. Called the company back and they tell me he cant come back out until tuesday between 2 and 6. You didnt fix what you were supposed to and i have to be hot for 4 days because of your tech didnt do his job. And then the lady that answers the phone has an attitude because they have piss poor service! Do yourself a favor and go with someone else.

Sharyl K.

All American Electrical Service was dispatched to my home by my insurance company, American Home Shield. They were sent out to replace a GCFI outlet and receptacle linked to my pool equipment. A pool contractor - also dispatched by American Home Shield - had started the original work on the outlet, but the claim was transferred over to All American Electrical by my insurance company when the pool contractor realized the required work exceeded their capabilities and experience. All American sent out a technician, but when he couldn't get the new outlet to work, he told us that he would need to send out a more experienced technician. The next day, American Home Shield called me to say that the All American electrician had informed them that the GCFI box was damaged by us - the homeowner, and that they could not cover the claim. After an entire day of research and phone calls, I was able to confirm that the previous pool contractor had dismantled the GCFI outlets and box (not damaged them, as claimed by All American) and was unable to reassemble it...that's part of the reason he requested an electrician! American Home Shield re-authorized the claim and dispatched All American Electrical to complete the work on July 24, 2014. It's now been over two weeks, and All American Electrical has not done a single thing to complete this work. They haven't returned my phone calls, and when I had American Home Shield look into it, they were told by someone at All American that they were waiting for an AHS supervisor to contact them to explain why the claim had been reversed. They've been told at least twice that they are completing work that was started by another company...what's so complicated here? If they didn't want to come behind another company to finish up a repair, then they just needed to say so...then we could have moved on to another contractor. Instead, they did nothing, while I've had loose electrical wires exposed outside my home - very dangerous! The least they could have done was to contact me to let me know what the hold-up was instead of ignoring my calls and those of American Home Shield. Poor customer service! As of today, I've scheduled the repair with another electrician and plan to NEVER do business with All American Electrical Services again.