Air Tech of Houston AC & Plumbing

Alexander B.

We had Air Tech come when our AC stopped working in January. The guy who came looked fairly young and after looking around in the attic for awhile, suggested a bunch of replacements and repairs totaling just under $900. I almost went with them, but at my fiancees urging got a second opinion from Heights AC and Heating.

They came over and fixed my AC in about 20 minutes for $100. When I mentioned the price difference, he commented that Air Tech tends to have less experienced technicians who follow a ""throw everything at the wall and see what sticks"" method.

I'd urge them to get more experienced technicians who will at least look into cheaper options. Four months later we still haven't had any problems with our AC after Heights AC came.
This review comes a little late but I just got an automated e-mail from Air Tech and it reminded me of the poor experience.

John W.

SCAM!!!!This Company is a scam! We called a technician out to do yearly routine maintenance check. Our AC had no issues just for preventive maintenance. Technician comes in turns down AC to 70. The house begins to get cold. Wife and I both are sitting on couch she grabs blanket. I leave to walk the dog. Get back AC is still at 70, but it's not cooling anymore. Technician tells us compressor is blown, unit is not operable. Gives us $10,000K quote to replace the AC and the furnace! Have a second company out mind you AC is now not working. Technician reviews says nothings wrong with AC, they added to much freon to freeze our compressor. The furnace is 10 years old and has 20 year warranty. Also they didn't do any maintenance while here. DO NOT USE THIS COMPANY! Wife called the supervisor Billy to explain story he wouldn't logically listen to fact we schedule this appointment 2 weeks ago we hadn't had AC issues and this is what happens. His response was let me see how we can adjust the quote. Get the F out here. BBB is next along with any other site I can post on.

Chrisanne R.

Why does all the other companies I have called for estimates have to share a same common interest as my broken AC? Seriously, when your AC and the companies you talk to out there are both full of hot air, you know something is wrong... I have taken the time to research what it takes to replace a unit, and what it should cost on average. Like you, reading this review, you are looking for the best people for the little money you have. AC repair or replacement is never inexpensive. I will save you the trouble as I already called two of the hospitals in Houston and they are not paying as much for an arm or leg as they use to. I thought about having a few friends help me in even doing the replacement myself. Yes, I thought YouTube was my friend. However, I found out 90% of all manufactures will not warranty the work if it is not installed by a licensed and certified dealer. The whole reason I looked to replacing the system was our system was not balanced for our home, and so it was creating too much moister and causing mold around our vents. I was suffering with allergies in my home, and it was casing me issues sleeping. After reading many reviews from Yelp and other websites, I made one last attempt to reach out to a company that seems to be very fair and honest. Everything I read about them says that their prices are not the cheapest, but the quality of work they deliver is well worth every single cent. After all the quotes from over seven other dealers and installers, they all quoted me between 12k to 18k. So here I go, I gave them a call and had one of their air experts come out to the house and tell me what needs to be changed to correct the issue. They gave me about three different options and I was at the point of just pulling the trigger and getting their best system. I only did this is because they had a good relationship with a finance company and I was able to make the monthly payments. I opted to have the total system replaced... from ducts, duct work, and total system. (I was surprised to find their flagship system was still in that price range above) They were able to come out the next day and get started first thing in the morning. They started at 9am, and were done by 6pm. They laid down tarps all over the walking paths in my home, and they all had on dark blue booties or shoe covers on their feet. Everyone of them was very nice and professional. The design of the air ducts was fantastic. All the ducts were hung as high as they could, and all air paths were wide open and balanced. The first 30 seconds of it being on I instantly noticed a difference of how clean and even the air was. The system was very easy to use, and I was even able to control it on my mobile phone. God, I sound like sales ad. Anyways, Air Tech of Houston is first class all the way. You can SO tell they have been in business for a very long time, and 100% knows what they are doing. If you are one of those people that just want to avoid all the crap, and get it fixed or replaced a fair price with better than fantastic customer service, then you may just need to go with Air Tech. I have business cards from about 18 different HVAC people I have used over the years, and I am now down to one. I must thank all the guys that did a fantastic job on my system. Thank you to Nicholds R., Osear R., Fernando F., Jose P., Marvin G., Geovanny F., and Billy for all their TLC and fantastic work. The people in my home and I are grateful for your hard work. I hope this review is helpful to you, and maybe even to Air Tech of Houston. Take care!

Michael B.

Do not allow these people into your home, they are highly unethical as well as incompetent. After being promised a refund for bad work, I was given a runaround for weeks. Speaking with Billy he finally said that I would only get a refund after signing a document he was to provide that stated I would take my review of them down off of Yelp. When I said I would likely get my lawyer to review his document all sense of civility vanished. The refund was off the table and he was only too happy to suggest I ""Have a good day""

Stay away from Air Tech of Houston, they do not stand behind either their work or their words.

Amele B.

I was a long term customer for many years when this company was owned by an older gentleman that knew the meaning of customer service and honest work. After he passed away a younger generation
family member took over the business. The new owner Bill Wagner, only cares about the bottom line. I called them because my A/C was not working, a tech came out and fixed it temporarily until he can send someone else to do the job. I asked if what he did will be ok until the other tech comes out. He said yes! well less than 24 hours I had a major leak in the attic and had to get Servpro to dry all the mess AirTech caused. I called them and someone did come out and fixed it correctly but I was out $700 extra due to their incompetence and not knowing how to fix the problem from the first time. Forget about trying to talk to anyone in charge of that office either, management is not available most of the time!
I will never use them again since this new younger generation took over. Also, attitude is horrible when talking to them.

Nuri ..

DO NOT USE Air Tech of Houston (2114 Lou Ellen Ln.) for any of your air conditioning needs. I typically do not write bad reviews about vendors unless they really behave unfairly or unprofessionally and of course if their work is not good or as advertised. Although this company fixed the problem they did it after taking advantage of me with the price, ignoring my calls and emails requesting clarification, and now taking this case to a lawyer, a needless act given that I have been the one initiating contact with them and I had full intention of paying what I owe...!

When their technician came on a Friday night to diagnose the problem he told me the coil needs replacing and I need 12 pounds of freon (R22) at $200/pound. Their quote was $3,800 and some change. When the technicians came Saturday and did the work, they said they used less than a pound as they were able to compress the freon into the condenser. They also said they installed a 10-year warranty coil unit (and plenum). Thinking that the price would have top be lower since they did not use 11 pounds of freon ($2,200), I immediately texted them, but no response.

Despite this, I posted a comment on Facebook asking people's opinion of what is fair to pay for such a job and I called 2 A/C companies - everyone said around $2,500. I would have paid that or even a bit more if I had received an explanation from them.

I later also found out that the R22 will be banned in 3 years making my (so called) 10 year warranty obsolete after 3 years!!!!!

After calling and leaving 2 messages for the owner to call so we can resolve this issue, texting the technician who came initially, emailing the owner and general manager, I got zero response until one of the managers, Billy called me acting as if he knew nothing about it (he was one the managers I emailed). Today I got a call from a lawyer telling me they will collecting for this company.

Although I have paid the bill in full, as my intention was all along, I never got an explanation from anyone there - either in writing or on the telephone. A company, despite their favorable reviews and regardless of their technical competence, that does not have good customer mannerisms will not get my business or that of others who deserve to be treated fairly. The city is full of good honest air conditioning companies that can do the work and not over charge for it.

John A.

These guys have a 70% mark up on any of the services they provide. I got billed for $618.00 to replace an AC capacitor that cost $20 in parts. Not after that I found out from others that replacing a capacitor can be done DYI. The guy was at the house max 20 minutes. I posted their exuberant service charge on our home owners page so they can be aware. I wrote the company an email asking them to re-adjust an unfair price charge and have not heard from them. I would rate them with 0 star if I could. Stay away from this company.

Mary K.

The tech showed up 4 hours late, left the cap off the drain line to one of my A/C units. This caused water to overflow, making a hole in the ceiling below and completely FLOODING MY BEDROOM carpet and carpet pad. I spoke with 3 different people there who all said it wasn't their fault/problem. I asked to speak with the owner and never heard back. They said they could schedule a tech to come look at it, but it would be a $129 service call. Thousands of dollars in damage done. DO NOT USE.

Dave R.

I called Air Tech to investigate and fix one of our AC units that stopped working. I was at work and couldn't get away so I arranged for someone to be at our house. Air Tech guy showed up, investigated and advised that coil was leaking and freon needed refilling. Quote would be $3,437. He advised that he could refill freon and get it running for about $500 until he could get parts, then the $500 would be included in final amount. Nice offer....except $3,437 is a rip off. I didn't commit, and instead researched other quotes. AC was repaired today (next day) by another company for $1800, inclusive of freon, service and taxes.
Basically Air Tech saw that I was disengaged, it was mid-July and very hot so likely we needed a fast repair, so they ramped up their price by double.
As expected, once they knew I was seeking other quotes I haven't heard back from them today.
I won't use or recommend this company.

Ivan M.

Excellent service prompt, professional, and fairly priced. my unit capacitor died on a Saturday evening at 10 PM the day before a business trip, called Air Tech of Houston, the call went to a 24/7 emergency line where they asked my contact information and a brief description of the problem they asked me if it could wait or if it was an emergency; after confirming it was an emergency the lady said she would contact the tech on call and I should be contacted soon. In less than 5 minutes I received a call from Billy and he said he'll be here in an hour or so.

Sure enough about 40 minutes later he arrived, called my phone to prevent waking up the kids, went to the back and replaced the part very quickly.