Air Tech of Houston AC & Plumbing

Gayle T.

I originally called John Moore, tech came out said it was the capacitor, changed it and then told me that the compressor was out. Ended up, John Moore tech said I needed a whole new unit at $8000. The whole time he was telling me this, I got the impression I was being lied to and being pressured. Tech was telling me if I didn't do everything he lined out in the quote I would not pass a safety inspection. I decided to get a second opinion and went to Angie's List. I called Air Tech of Houston after I saw the amazing amount of positive ""A"" reviews they had on Angie's List. Their office was helpful, gave me an appointment during a time slot that would work for my schedule. Tech, Darien, called ahead and arrived during the allotted time. He checked the system, replaced the capacitor and I was back up and running for under $300. He took the time to explain his only concern with the unit, fan and motor were vibrating. He gave me options, said the unit was working and I could let it go until the unit dies. Told me I could replace the fan and motor, which might extend the life of the unit longer. Gave me a price to replace the motor and fan (less than $700). I scheduled the work and Kolby came out yesterday to install my new fan and motor. Work was done quickly at the agreed price, no attempt at add-ons. I absolutely didn't feel like I was being lied to or conned by either technician. Both techs were polite and respectful of my time and home. I appreciate that there are still companies out there that are trying to do a good job and not trying to cheat people. I signed up for their preventative maintenance plan and I will definitely recommend Air-Tech of Houston to others.

Maria M.

Air Tech of Houston saved my vacation! Our AC compressor went out on a Saturday afternoon... we were supposed to fly out of town the next morning. I was afraid we were going to have to cancel our trip. I called their 24/7 line, and they sent someone out in 15 minutes! The man who came to our house was very professional and friendly. He fixed the unit very quickly and for a good price. I have used this company before and highly recommend!

Steve C.

This is a stand-up business. The techs are extremely knowledgeable and competent, and the customer service is second to none. For measure, I've had four different techs come service my HVAC system in the last 18 months (3 were regular maintenance calls, one was a large scale overhaul subject to a warranty issue), and each and every time they handled the situation with the utmost professionalism. I have, and will continue to recommend this company to my closest friends and relatives.

Arulampalam P.

Great service and call backs. As another reviewer noted, they are pricey but you get value since they are responsive and knowledgeable in what they do. I had to replace my outdoor unit and coils. I also wanted to move my 3 outdoor units to a different location, about 50 feet from the back of the house to the side of the house. Air Tech gave me a quote and the next day 6 guys showed up and did the work on the day. We had a new outdoor unit plus all 3 units were moved in about 6 hours. They even manufactured some custom hoods for the outdoor unit to direct the hot air away from my deck and walls. I would use them again because of they kept me informed throughout the service and after service (city inspection) process.

Willard V.

The kind of company that makes you lose faith in people. Like others who have reviewed Airtech, I was told I needed two new systems. Another tech (Ben at Polar Express) told me otherwise. A blowout of the drain line, an adjustment to the float switch, a touch of freon, and my AC works like new.

Airtech is dishonest, incompetent, or, worse, both. Never call them.

Avoid this company. Or pay.

John H.

Called to make appointment cause AC was totally out. Was given a time for my appointment. Waited for said time. Got a call at said time stating that they couldn't come because of ""high volume."" I called at 9am on a Monday. Total crap, don't use them find another company.

DJ J.

First and foremost: Yes, they are expensive. They were 30% more expensive than the next highest quote for the same type of work. But I think the higher price is fully justified.

I've had two jobs done by them:
- Replace all the duct work.
- Replace the heater / furnace / blower unit, seal the return air ducts.

Both times, they were the most expensive quotes. But I went with them on the strength of recommendations by family who had used them.

During the quote process, they did not try to upsell or push anything else. They gave me a variety of options.

Each time, I had a team of at least 5 people working on my property. The installation is very clean, they go over all of what was done. They even caught and fixed an electrical short that was causing some intermittent faults with the old unit.

The equipment they install is also very good: The CFM rate is high and the motor is quiet.

Dan B.

Maybe this used to be good company, but it is not anymore. On Friday my 92 yo moms AC went out. She called them, as they had installed the whole system in 2009, making it only 5.75 yo at this point. It came with a 10 year parts & labor warranty. Air tech came out the next day (Saturday) and diagnosed the problem as the fan in the condensing (exterior) unit, only they denied the warranty; even though she showed them the cancelled check in their name for the whole amount ($5,200). They wanted $850 to install a simple fan that should have been under warranty.

I called another company & they confirmed that it was registered in her name & was under warranty. We bought a service policy from them to check the system twice a year & maintain it. Moral: don't deal with this company unless you want to get screwed!

Kristen S.

I was a little concerned after reading the other Yelp reviews, which were mixed, but they had excellent reviews elsewhere so I decided to give them a try. So glad I did!

One of our A/C units had stopped cooling (it was still blowing air, just not cold air). I called around 10:30am on a Friday and was told a technician would be by between 11am and 2pm. The technician came by within an hour of my call! I was very impressed with the rapid service.

As other reviews had mentioned, I was concerned that they would just tell me that I needed to replace my A/C unit, but fortunately the technician found the issue to be a relatively inexpensive problem with the drain line and drain pans. He was able to schedule a crew to fix it the following day (Saturday) first thing in the morning.

The fee to come out was $129, but that was applicable to the cost of the repairs.

John B.

Would give a lower rating if that were possible. Called AirTech to come check on unit. They told us we had a freon leak and that the unit was operating with 10% freon levels. Recommended replacing entire unit, which is only 11 years old.

Got a second opinion. The second technician couldn't find freon leak after extended searching. Replaced the freon that had somehow leaked from the unit, came back a week later, and found that the level had stayed the same and A/C is working fine.

Stay far, far away.