Air Tech of Houston AC & Plumbing

Rahman R.

Air Tech is one of the great professional company . They serviced both our units and recommended us some of the preventative actions for mold built

George P.

Long time customer of this company. They have always given me expert advice. I trust them and they have a great team of technicians.
I would highly recommend them without reservation.

Mark M.

Showed up on time and did a thorough job. Jose explained everything he was doing and gave me tips on taking care of my system. I will have him come back in the spring to check my A/C.

Darlene P.

Air Tech of Houston is the only company I will ever use. I have been using them for over 25 years and they have always taken excellent care of all my AC and Heating needs in all of my homes. They are efficient, do not charge for weekend calls and guarantee everything they do.

Brian C.

We called Air Tech On Friday, 9/21/18 because our primary a/c unit was not providing any cold air. Our friends had had experience with them and recommended them. Phone answering service said a tech would be here at 2 PM. Serviceman Alex came in at 2:45 PM same day. First thing he asked for was $129 to diagnose problem. I said OK and he immediately went up into attic where both a/c units are located. He came down in about five minutes and showed me pictures he claimed to have taken both of a severely frozen cooling coil unit and of the two manufacturer's labels showing install dates. Alex claimed that our primary a/c was frozen solid, and that we should replace that system due to its age of 18 years. I asked him for a quote to replace the cooling coil, and he said $3,000. He had already quoted a price of $200 per pound of R22 and told me that R22 had been obsoleted by the federal government - something I already knew. I told him I would think about it, wrote him a check for the $129 diagnostic fee and sent him away. I then shut off the system to give the cooling coils a chance for the ice to melt and left it off for 18 hours until the next day, Saturday, 9/22/2018. That morning I went up into the attic and found that Alex could not possibly have taken the pictures he showed me as the primary unit was sealed with tape and insulation and there was no evidence of any water in the drip pan, while the unit was at full air temperature - about 85 degrees F. Further, there was no evidence of manufacturers labels on any side of either unit. Due to apparent dishonest practices we will never use Air Tech again and will warn others away from them.

Sandy H.

Came same day to see what problem was, made diagnose call, ordered part, next day install & fixed. Very friendly & prompt. No problems for us!

Brett L.

The technician came to our home for an annual spring tune-up. We were not experiencing any problems with cooling, but we like to keep up with the maintenance. Upon completion, the technician (Ethan) suggested that a capacitor needing replacing and he recommended a UV light for mold in the system as well as a surge protector. He showed me a picture that he took that showed the growth that he was referring to regarding the UV light. I agreed to the capacitor but told him we would pass on the UV light and surge protector. He replaced the capacitor, collected payment and left. I then sent the picture that he shared with me to an A/C guy that I know, as I wanted to know more about the UV light. I didn't use this guy for the service because he's a one-man company which means he can be difficult to schedule for routine maintenance because he gives priority to emergencies (understandable). He replied with ""They're not needed it's just the sales technique. The capacitor starts the unit and if it was running before you probably didn't need one. In the attached picture everything looks clean though."" I then reached out to JJ Phillips, the Office Manager at Air Tech. I let her know that I had a second verbal opinion and didn't appreciate the sales pitch. Furthermore, I advised that I looked up the capacitor that was installed, based on the model number on the invoice, and learned that it's a lower voltage unit than the one replaced. While it will still function, it will not last as long as the proper size is expected to last. I asked that they come out and replace the capacitor with the right size (at no cost) or give me a refund for the lesser one that they installed. Ultimately, their choice was to refund what I paid for the capacitor...with a caveat. I needed to provide them a photo of the lesser quality capacitor so they could have it on file for their CPA. If I was comfortable being my own A/C technician, I wouldn't have scheduled them in the first place. I told her I did not feel comfortable disassembling the unit. She said she would see if there were other options. Eventually, I grew tired of the process and opted to dispute the charge with the credit card company, Bank of America (BofA). After providing all the information requested, BofA then requested a formal letter from an A/C service stating that the capacitor was undersized. This would have cost me $100-120, on a dispute valued at $189. As you can imagine, this didn't even make sense to pursue any further with BofA and they ultimately denied my dispute. I advised JJ of the outcome and let her know that I would be writing a review about my experience. That was 29 days ago and I never heard a word back from her. In summary, I will never use Air Tech of Houston again because of their sales tactics and the way they worked to avoid refunding my money or making my situation right in an 81-day period since service was rendered.

Hello W.

My ac was running fine. All I did was annual maintenance with them. It broke after a few hours they touch my ac. I fixed with another company with less cost $81.28 because they came up with way expensive estimate $600 & they broke my AC intentionally to get more money from me. They recommend me to fix on totally wrong parts. Stay away from them. This is not a makeup story.

Phyo H.

My AC was already nice & cold before I did annual maintenance with them. It hasn't been done in like 3 years and I didn't want major break down in the future so I decided to do with them since they have the high rating reviews here. Jason from the company did annual maintenance & it all went well. A few hours after Jason did servicing, AC broke. I called them to send to check AC. Adam from the company arrived in the evening & told me AC need Motor replacement to fix it with a high cost at $600 and told me it happened for unexplainable reason. I was told that it just broke down with no reason. It's just so weird to me that AC broke on the same day their tech did servicing. I haven't touch my AC for so long & suddenly broke after their tech touch the AC. It was all good until their guy came over. I can say for sure that it broke down because of Jason. I suspect that they might want to rip me off by making my AC break down intentionally when they touch the AC. I contact them again for this but there wasn't no reply from them. I repair with another company called Air Depot & got it fix with just $81.28. I am not letting these guys touch my AC for another remaining of the annual maintenance since it consists of two visits. This is the true story. I started to wonder if they pay angies list to get the reviews. This is the true story. I have no intention of giving bad reputation to others but if I get one I will response according to the service I received.

Alexander B.

We had Air Tech come when our AC stopped working in January. The guy who came looked fairly young and after looking around in the attic for awhile, suggested a bunch of replacements and repairs totaling just under $900. I almost went with them, but at my fiancees urging got a second opinion from Heights AC and Heating.

They came over and fixed my AC in about 20 minutes for $100. When I mentioned the price difference, he commented that Air Tech tends to have less experienced technicians who follow a ""throw everything at the wall and see what sticks"" method.

I'd urge them to get more experienced technicians who will at least look into cheaper options. Four months later we still haven't had any problems with our AC after Heights AC came.
This review comes a little late but I just got an automated e-mail from Air Tech and it reminded me of the poor experience.