Air Stream Heating & Air Conditioning

A L.

Not exactly what I was wanting. I know summer is busy but damn, wait six hours only to not fix the problem. Then tell me it will be another two days before they can come back to fix it.

Jana H.

I have used Air Stream for our rental properties for many years. They are honest and their pricing is better than other AC companies we have worked with. I am honestly surprised at the other comments.

Jaime P.

7/4/16 Hired company to service a/c. as it quit blowing cold. Owner, Kenny performed the following repairs & made below recommendations:

(per invoice)
Started system & checked operation.
Found outside compressor not coming on.
Troubleshoot further & hermetic side of capacitor to be defective.
Also found compressor to be extremely hot to the touch.
Cooled compressor down with water hose & installed new 45/5 MFD dual capacitor.
Started system & checked operation.
total labor & materials: $270.00 (paid)
Recommendations: We recommend to pull & clean evaporator coil as soon as possible. Running the system with a dirty coil will cause damage to the compressor & other parts.
Quote: $425.00

7/12/16 Two employees arrived to perform the recommended service.
(per invoice) The employees: ""pulled & cleaned the evaporator coil. Taking the coil outside using professional coil cleaner & garden hose. Pressure tested for leaks, no leaks were found. AC system operates normally.""

W/in HOURS of service being completed, a/c quit blowing cold air. In addition, below are DAMAGES that occurred to our property by employees:

Burned drywall with torch in two areas.

Cut out a 9inx5in hole out of the base of the platform our air handler sits on. Which the employees covered with tape. Leaving the cut out wood at the base of the platform.

The employees replaced the pvc pipe that comes from the ground, into the handler. Replacing it crookedly, marginally below the threshold of the platform the a/c handler sits on.

Dumped professional cleaning solution on paver driveway.

Beyond above referenced damages that HAVE RESULTED in a financial burden to remedy, the following incidents also occurred while employees were at residence:

Cleaned the coil in the middle of our paver driveway - leaving debris from the coils all over the driveway

Left the door on our breaker box wide open - it was originally closed

Stepped on plant next to garden hose

Double billed us at $850 for a job we were invoiced at $425 - this has since been remedied.

Left their own extension cord at residence. - this was given to back to the owner.

One employee requested to use the restroom. Defecating in the guest bathroom.


Kenny arrived before 6:00pm to address new issue. Concern of the above damages & incidents were discussed. Owner's father also arrived to assist. They couldn't get the compressor working. Advising they'd contact us to discuss replacement.

7/13/16 My husband contacted company via email to address our concerns of the damages & incidents that occurred while their employees were at our home. Requesting the damage to the air handler be repaired. In addition to getting the a/c up & running again. Email was never replied to.

Owner Geannette contacted me with quotes to: Replace compressor OR get complete new unit giving 2 options.

Due to the damages incurred at our property, we felt it was in our best interest to seek out another company(s) to address the issue with our compressor.

7/14/16 I requested a refund for the work performed on 7/12/16 of $425. In addition to monies to cover the damages done to our property by employees. Owner agreed to refund $425 for the work performed, declining to reimburse monies for the damages their employees did to our property.
I was not happy that owner only offered to refund the charge of the service done & had no concern or offer to repair the damages their employees did to our property. She then requested to communicate via certified mail moving forward. Which I have done.

We were requesting monies necessary to repair (not even fully replace) the platform so that our a/c handler was secure & paint (not even replace) the enclosure their employees damaged. Seeking a 'fair' amount to cover costs we would (& did) incur when we had the repairs done ourselves.

7/21/16 we are still waiting for the refund the owner offered.

Marie G.

If I could give a zero rating I would. ABSOLUTE SCAM ARTISTS! fixed my unit then somehow kept missing more things so had to come back and back. Never again. Stay away from these guys.

Dan S.

Despite making an appointment, they failed to show up. They gave a four hour window for which they would like to show up, but when we missed their 8:00 am phone call the day of, they decided not to show up. We called them back a little after 9:00 and they blamed it on us despite us having adjusted our schedule to accommodate them and our being home to receive them. If we say will be there, we will. If they cannot trust us, why should I trust them. When we called they lied to us saying that they left a message when they did not.

Now we are put out again to accommodate them with a rescheduling of another appointment.

I do not recommend them. Integrity is critical when providing services. If they lie about the small things, I have no trust in them to be honest about the big and potentially expensive things.

In the Tampa market, there are plenty of other options to choose from besides Airstream.