Air South

Allen M.

How many Air South electricians does it take to screw in a light bulb, or in my experience, hook up a hot tub??? 1st electrician they sent me on March 6 said he needed to run wiring from my main electrical panel OUTSIDE then up into my attic and around the exterior of my house to the hot tub, and the main Air South office then emailed me a cost estimate for over $2300---seemed very high but i wanted it done right away, said ok, and 1st electrician said main office will schedule it ASAP. Next day AirSouth office calls to say earliest appointment will be NEXT WEEK! So on March 12 the 2nd AirSouth electrician shows up and repeats same process of reviewing what needs to be done with me because the 1st electrician did not give him any details but did give him a photo of the WRONG hot tub access panel to use. Then 2nd electrician says we need to connect to our breaker box INDOORS and driil a hole to the outside and dig a trench to bury the wiring in my yard to reach the hot tub. After we pushed back, he agreed to just connect from outside and not drill a hole through my wall). BUT he didn't have all the equipment, and had to come back the next day. But, there's more....at the end of the second day the 2nd electrician realizes he needs 2 breakers, not one, and can't get 2nd one until the following day, says main office will call to send someone else (3rd electrician) tomorrow because 2nd electrician isn't available. Main office then calls to tell me it will be ANOTHER WEEK and a 3rd electrician to get the job done. Review update to follow next week...wait til you see the photos of what they did to our yard.....

Alan G.

Called Air South and requested a quote for removal and Installation of Insulation in my attic. First guys they sent out didn't remove anything. They sprayed over what we there. I told them while doing and after that is not what I was paying for. When they finished, I told them I wanted to talk to a manager or supervisor. The guy crawled back in the attic and called someone. When he came down, he told me someone would be InTouch with me. I had to call them back. Finally, they sent another crew out but didn't tell them to remove anything. Showed them the contract and they finally did the removal and put the proper insulation in my attic.

There was a rebate attached. It said they would receive the check and apply to balance. I had no balance since I paid in full. I called about and was told they would send to me. Well, that was 5 months ago, and I have nothing. You call you get the run around; they will call you back and you hear nothing. Call back and the person is out of office. Call again and she will call you back.

I can say the last guys did a good job on the insulation part, after they saw the contract. They had to go get equipment to do the job though. I asked to speak to a manager or supervisor again and no one called or came by.

Management is not very responsive.

I just want the rebate that was in the contract.

Bob H.

Stay away from AirSouth. My friend has been unable to return to her home for over a month now as she waits on them to do some simple electrical work. Every week, several times a week, AirSouth tells her ""we're coming tomorrow"", but they don't come. It's been a nightmare. It's disrupted her life and cost her many times the actual value of the work to be done. Don't use AirSouth.

Courtney S.

My mother-in law has been without hot water for over two weeks and now we are contacting a lawyer to file a lawsuit for product malfunction and breach of contract.

Jan. 12, 2025:
Rep comes to the home, schedules service for Wed. Jan. 15. No follows up.

Jan. 15, 2025:
AirSouth employee named Blayne comes to the house, says he can't do the job and she had to got another 2 days without lights.

Jan. 17, 2025:
AirSouth Employee Mario comes and installs new Breakers but Hot water Heater is damaged. At this point my brother-in-law had to miss 3 days of work due to no electricity. 1 day which he planned to be off, but also 2 additional days of no pay due to Airsouth employee Blayne unable to perform the job on the original work day of Jan. 15, 2025. My Mother- in law was forced to throw away a large amount of food that had gone bad due to no electricity.

Jan. 18-23, 2025:
Daily text messages from AirSouth claiming someone is coming to provide service that day but no one ever came.

Jan. 23, 2025:
AirSouth Employee Gavin came to and said he is a plumber and service requires an electrician.

Jan. 24, 2025:
AirSouth Employee Wesley comes to the home and stated that the installation of new breakers burnt up wiring to water heater and there's nothing he can do. Provides name of Manager to ask for and says person coming the next day is certified electrician & plumber. She has been without hot water in freezing temps since Jan. 11. Still no follow up from original employee.

Jan. 26, 2025:
AirSouth Employee Gary came to my the home with another employee. They told her the damage to her water heater was not their responsibility, even though it was working properly prior to them installing the new breakers. To add insult.to.i jury they asked her to sign a paper saying she was satisfied with the work, which she declined to sign.
When she called the office to ask to speak to a manager, the receptionist repeatedly asked why she needed to speak with a manger and declined to provide any information.

Taneda R.

Avoid this company at all cost, they drive in from Mendenhall and take advantage the elderly. Strong hold them , slick talk them and convince them into signing contracts without reading them unethical and disgusting.

G. W.

Called and scheduled service. In the morning we received a text that we were on schedule and would be between 8-12. Just got a call that they aren't coming. DO NOT GET STUCK WAITING ON THIS GROUP!

Cyndie B.

BEWARE: Company did not perform negative air pressure cleaning on our ducts. Paid to have coils cleaned. Coils were not removed as promised and dirt was blown into home. I became very very sick. Also paid for ultraviolet light to be installed. When unit not working properly, hired another company found light not hooked up and freon overfilled. Salesman of Air South will sell products company cannot perform. BEWARE!

Rebecca C.

Bobby W. has been such a pleasure working with us. He has great manners, listens to your concerns and needs, he's very professional. He goes above and beyond to get you approved for financial assistance and will go over all of the options with you. He's very informative about the quality of the products and packages that they're offering. Will definitely be doing business with this company again. As soon as our generac generator is hooked up I will update with pictures to show the final product.

Wrenae H.

Avoid this company at all costs.

Our church's unit malfunctioned, so we called them for repairs. They sent Joe S., who diagnosed that the fuse and contactor needed replacing. He initially quoted us just over $400, but by the time he returned, the price had increased to nearly $600 without any explanation. When we mentioned the original quote, he implied we were lying. We ultimately paid $502.90 for the repairs, but shortly after he left, the system failed again.

We called them back, and Joe S. returned, diagnosing the problem as electrical, then the breaker, and finally, a faulty board. He couldn't fix it unless we paid again, which we refused, feeling it was a misdiagnosed issue from the start. I requested to speak with the manager or owner and was promised a callback, which we never received.

We then called another technician, who found that the previous technician had cut all the wires, making it impossible to diagnose the problem without reconnecting them first. It was clear Joe S. was incompetent and the company was trying to exploit us. I wouldn't do business with them or recommend them to anyone. Their claim of ""worry-free service"" is a complete lie.

Dewanna M.

It's awful that I have to do this, it stay away from AIR SOUTH COOLING/HEATING. They have put a defective ac/heat unit IN my house In BASSFIELD MS. Here is just a few pictures of all the of what has become of project. And they literally sent 8 techs out and they have no clue as to why they are there.