Air-Ref Co

Joan T.

I have been a customer of air ref for over 20 years. I bought a new AC from them 6 years ago. They used to have 24/7 service. So today it was 80 degrees at 5pm. The thermostat read 74 but inside was 80. I called air ref. I have a contract. They could come. TOMORROW. 11-2. I said I can't be here. He said Want to try another day? I said are you kidding. What about tomorrow. 8-8:30am. Nope. Guess what? I called my house sitter. He recommended an AC person. He was there by 6:30pm. Drain was clogged badly. I thanked him and told him how much I appreciated his wonderful service. It's now cool in here. AIR REF. YOU ARENT THE SAME COMPANY. YOUR SERVICE IS VERY DISAPPOINTING. I WAS A WONDERFUL CUSTOMER. SORRY YOU ARE NOT AVAILABLE. I HOPE THE OWNER READS THIS. FEEL FREE TO CALL ME. MY NUMBER IS ON FILE. I KNEW ALL YOUR GUYS. ALL OF THEM. .

Karen J.

CONSUMER BEWARE! I read the reviews like everyone else and always like to patronize my local businesses. I called Air-Ref because my AC was not blowing any air, but my outside unit was running (July 11). They sent out a technician who identified that I needed a new blower unit. I am not the original owner of the home, so the AC warranty is cut in half and this replacement was not covered at a cost of close to $1000. Everything checked out and my invoice was neatly itemized and notes were specific that were made by the technician that EVERYTHING checked out. 5 weeks later, my AC was not blowing air again, same issue. When I placed the call to request a technician, I was told that I would be responsible for any additional charges not related to the original problem. This is where you need to pay attention folks! The technician decided that I needed my unit flushed at a cost of an additional $155. I immediately called the company, requesting to speak to someone, because the reason this technician gave me for the issue was that ""Anything can happen in 5 weeks"". None of this made any sense, he was hardly here long before he decided to pivot and find a reason to charge for the visit. I was told that the ""Service Manager"" was not available, that I would be receiving a call within 24 hours. 24 hours went by, I called the company again, and was told that someone would get back to me within the week. I did however, receive an email invoice, with no itemization as with the first service visit. Nothing happened for an additional week, yet I called them back to try to connect with someone. I even attempted to respond to the note on the emailed invoice- ""reach back out if I have any questions or comments about this billing statement"" and the office staff apologized for the delay and responded that my inquiry would be sent to the ""Service Manager"". I then realized that this must be a standard company policy, to find another reason to charge a service visit, when possible. I confirmed my suspicions a week and two after this line flushing charge, my AC unit stopped blowing again. Like the first time, I shut the unit down, as my outside unit was running with no air blowing and it was a weekend, so I didn't want to incur after hours charges. After a couple of hours, my son who came home saw the unit turned off, and switched it back on and the AC blower worked. This happened one additional time, so something with the blower was not connecting. When I was finally able to talk with the ""Service Manager"", ( mid October - 6 weeks later), he said he would look into it. On November 4th, I received an email stating that there was nothing he could do and the charges/invoice stands. I have since filed a complaint with the Florida BBB, this is unacceptable and very bad business practices. This is a matter of ethical business practices, which this company does not have. I do want to note, the office staff had been nothing but polite, patient and supportive, this is a Management problem. READ THE BAD REVIEWS - they are REAL!

Luis C.

Big shout out to Air-Ref Co and their technician, Aaron.

I started doing business with this company about two years ago and they never fail to disappoint. Extremely responsive, always on time and always profesional.

About 6 months ago I signed up for the yearly maintenance program, which was priced very reasonably and when it came time for my first service call, they actually had to chase me down to schedule the appointment. They never gave up and eventually got me scheduled.

My first technician was Aaron and he was a pleasant, knowledgeable and profesional young man. No detailed was spared, down to cleaning my air filters. He communicated during the entire process and made me feel at ease with my decision to buy the maintenance plan.

I highly recommend this company!

Eric P.

I had an emergency need for AC repair, and Air-Ref was responsive and professional. My technician, Michael, was courteous and thorough, checking inside my unit, ensuring the drain pipe was cleared, and confirming the compressor was running well.

I called the answering service on a Saturday and was called back within 45 minutes. Within an hour of calling, a technician was at my house.

I recommend Air-Ref and will be using them again for my AC needs.

Mayra F.

Waleed our Tech was very professional & nice. He provided the maintenance in excellence and in a timely manner. I highly recommend Air-Ref Co for all of your A/C- Heating and HVAC needs!

Karyn B.

Company is a scam. Their tech caused damage to purposely allow the motor to go bad so he would have to come back and also fix that. Based on his comments and this happening I chose to go with another company. When they came out they found the wire to the motor disconnected still which caused the burn out. I wrote the company and they were nasty in their response, refused to remedy the situation and said thanks for your business. I told them I'd be writing reviews and they didn't care. Do not use this company. They have now just lost 4 communities run by the same people bc of this. Took advantage of a single mom in a bad situation with 0 remorse and I'm livid. Writing review on every platform I can.

Michael J.

This company is very dishonest. We paid them in advance for a maintenance contract and when they misdiagnosed an issue with our new AC, we asked for a full refund of our monies. They refused too give us a full refund and we ended up paying someone else to resolve. Please look somewhere else for your AC needs. Incompetent technicians and poor management with rude customer service. Spread the word so this company closes shop.

Joanne M.

Had a new AC unit installed. Fantastic experience from beginning to end. Researched and got several quotes. Air Ref was right in range. David explained my options. He was professional, knowledgeable, and very pleasant. I never felt any pressure. Got an appointment for next day installation after signing the contract. The 3 men who installed the unit were great. Took about 7 1/2 hours. Also professional and efficient. Cleaned up the area beautifully. Believe me, it looked better after they were there. I did not have a cover for my attic crawl space in the garage and they offered to cut a piece of insulation to fit in the spot. That is going above and beyond.

Rich H.

Unhappy customer faulty installation led to a parade of service reps and interrupted service.
They blamed it on the Lenox thermostat.
They also promised a 10% discount on parts and services. They reneged on that! I

Lane T.

Wish I could give less than 1 star. Save yourself time, money, and heartache and call any other air conditioning company. This company has horrible customer service, does not follow industry standards, has no accountability, and other specialists have warned me not to use them.

The Air-Ref technician came to my house to repair the unit in my attic and in the process of working on it, he let GALLONS of water flow through the attic ceiling and onto my floors. The floors and ceiling were dry before he came except for the small leak from the unit, but after he worked on the unit my attic ceiling was ruined and he made a huge mess on the floors below, which he did not clean up.

The Air-Ref technician left my house in such a hurry that he did not clean up the mess he caused, did not tell anyone about the damage he caused, and even left some of his equipment in the attic where he was working.

Air Ref made a small problem a much LARGER problem.