Air-Ref Co

P C.

Over charged by $100.00
Very disrespectful service person jason
only just found out what he said he did in the way of repair
he never did
so it was a real scam
We had an inspector come out and check what he said he did that's how we found out

Be careful working with this company

Jeanne G.

We have used this company for over 10 years. Never once had an issue until today. After having multiple attempts to fix our problem, another technician came out and was extremely rude, he did not want to listen to anything we had to say. His manager was worse, basically called me a liar saying his employee is extremely religious and he would not be rude to a client. Sadly 3 of our employees use them for their own personal use, that is until today

Scott S.

Best HVAC in South Florida. Just needed a new system in our office and they were there the next day and replaced our 5 ton unit that was above the ceiling. When they were done you couldn't even tel anyone had been there. Prompt, super clean and great price. Will for sure use them again and again.

Artie K.

Excellent service by Jason! Thanks again for coming out so fast and diagnosing & fixing our problem so quickly! AAAAA+++++!!!!!

Alison F.

We had let our maintenance go for a couple of years too long..... So we had the technician come out and he tried to clean it. It needed a little more love. He ordered a part and was scheduled to come back. Then there was a little snafu - and an error was made. The company took total responsibility for the technicians mistake and fixed the damage. I appreciate the honorability this company has showed myself and my family.

Mike K.

Air Ref of Delray is the Air Con company you have been searching for, for years!! You know how hard it is to get a honest, hardworking and very knowledgeable AC company in South Florida! LOOK NO FURTHER! Ask for Carl or William. Carl will come to your house and explain everything before they get startedd. They just completed and installed an entire new ac system in my 30 year old home. I could not be happier. Everyone of their employees was professional and extremely knowledgeable. Run, don't walk, if you have any AC system related issues or needs. Also shout out to Tony who has been tweeking my system whenever asked. Great guy.

Barbara H.

I am so happy I went with this company to replace my two AC units. David was a pleasure to work with from start to finish. I received quotes from two other local companies and he not only beat their pricing by a considerable amount of money, but also provided me with much higher quality and efficient units. For installation, his team was extremely polite and professional. I will definitely use this company for all my AC and AC service needs. Highly recommended. Thanks so much!!!

PJ M.

Was having a mold issue with my plenum. The first tech came out and diagnosed the issue promptly and performed a thorough visual inspection to ensure that was the only problem. Was quoted a repair cost promptly and was fit right into the schedule. The tech who came back to make the repair was a master of the craft, extremely clean, precise and took no short cuts.

Tamara W.

I purchased two 3-ton air conditioners from Air-ref. Within weeks after the install one of the units began leaking onto my ceiling and dripping onto my wood floors. They came out (charged me) to fix it. The technician assured me that all the lines are clear, and the unit is working. A few weeks later the same thing and they charged me again. Over a period of two years this went on, and each time they came, they charged me. They kept me that it was working properly, and the excess condensation was normal because the Florida heat makes the unit condensate (I guess the Florida heat does that to random units, because the second unit was fine). I went to the city and found out that Air-ref never pulled a permit for my units. I brought this to Air-ref's attention and a week later they called me to inform me that the city needed to come out to my home to inspect the units to clear the permit. I said, (to the not so friendly female on the other end of the phone) ""You do know that these units were installed two years ago, and that I have had continuous problems with one of them leaking, right?"" her reply was, ""well we have to clear the permit."" So, I called the city to find out what was happening, and to my utter surprise (NOT) the city told me that Air-ref, a week ago pulled the permits to do the job. Of course, I informed the city of my issues and that these units were already two years old. They came to my house, a city inspector and a manager for Air-ref, I stayed very close to the two of them (as we all know what can happen if you leave a city official alone with a company head, when inspecting) and when the inspector went up into my attic he said, ""this unit is leaking and must be fixed."" Like I said I stayed very close to the two of them during the inspection, until they went outside. It was pouring rain and the only time I separated from them. When they came back in the inspector said that the units passed his inspection (ARE YOU KIDDING ME!!?). After they left I phoned the chief inspector who told me that if the unit is not working properly, it cannot pass the inspection. The city gave Air-ref 90 days to fix it. I then called Air-ref to find out when they would like to come a fix it. Remember the not so friendly female on the phone, well she told me ""we have 90 days."" She also told me that to fix it properly that I would need to purchase a pump to put inside the unit and pump the excess water out for around $300 (WHAT!). At my wits end and completely flabbergasted at the zero level of customer service, I went up into my attic with a snake and snaked the lines. Remember the ""technicians"" telling me they were clear? They weren't. I cleared the lines and the unit finally quit leaking, however, it had been several years at this point and the damage was done. I had to replace the unit.
Not one person working for this company ever apologized to me. That not so friendly female that answers the phone, is making her sound nice. I was in disbelief at how mean she was. The ""technicians"" band aided the unit to work for a few weeks. I put ""technicians"" in quotations because that is what they call themselves. Makes it sound like they are professionals, which they are not. I am a single mother and I have never had any ""technician"" training. Yet, I fixed a leaking air conditioner that not one of them could.
I have every invoice and pictures of this terrible process and if anyone wants to see the proof. The only reason I gave this company one star is because I had to give them something in order to post this. I would have not given them any stars. If finally putting this out there will help at least one person to choose a better company, then it was worth it. Purchasing an air conditioner for your home is a very costly decision, please don't make the same mistake that I did.

Lynn D.

Always reliable and fair. I have been using them for years.
Would recommend to anyone needing any of their services.