Air-Ref Co

Luis C.

Big shout out to Air-Ref Co and their technician, Aaron.

I started doing business with this company about two years ago and they never fail to disappoint. Extremely responsive, always on time and always profesional.

About 6 months ago I signed up for the yearly maintenance program, which was priced very reasonably and when it came time for my first service call, they actually had to chase me down to schedule the appointment. They never gave up and eventually got me scheduled.

My first technician was Aaron and he was a pleasant, knowledgeable and profesional young man. No detailed was spared, down to cleaning my air filters. He communicated during the entire process and made me feel at ease with my decision to buy the maintenance plan.

I highly recommend this company!

Eric P.

I had an emergency need for AC repair, and Air-Ref was responsive and professional. My technician, Michael, was courteous and thorough, checking inside my unit, ensuring the drain pipe was cleared, and confirming the compressor was running well.

I called the answering service on a Saturday and was called back within 45 minutes. Within an hour of calling, a technician was at my house.

I recommend Air-Ref and will be using them again for my AC needs.

Mayra F.

Waleed our Tech was very professional & nice. He provided the maintenance in excellence and in a timely manner. I highly recommend Air-Ref Co for all of your A/C- Heating and HVAC needs!

Karyn B.

Company is a scam. Their tech caused damage to purposely allow the motor to go bad so he would have to come back and also fix that. Based on his comments and this happening I chose to go with another company. When they came out they found the wire to the motor disconnected still which caused the burn out. I wrote the company and they were nasty in their response, refused to remedy the situation and said thanks for your business. I told them I'd be writing reviews and they didn't care. Do not use this company. They have now just lost 4 communities run by the same people bc of this. Took advantage of a single mom in a bad situation with 0 remorse and I'm livid. Writing review on every platform I can.

Michael J.

This company is very dishonest. We paid them in advance for a maintenance contract and when they misdiagnosed an issue with our new AC, we asked for a full refund of our monies. They refused too give us a full refund and we ended up paying someone else to resolve. Please look somewhere else for your AC needs. Incompetent technicians and poor management with rude customer service. Spread the word so this company closes shop.

Joanne M.

Had a new AC unit installed. Fantastic experience from beginning to end. Researched and got several quotes. Air Ref was right in range. David explained my options. He was professional, knowledgeable, and very pleasant. I never felt any pressure. Got an appointment for next day installation after signing the contract. The 3 men who installed the unit were great. Took about 7 1/2 hours. Also professional and efficient. Cleaned up the area beautifully. Believe me, it looked better after they were there. I did not have a cover for my attic crawl space in the garage and they offered to cut a piece of insulation to fit in the spot. That is going above and beyond.

Rich H.

Unhappy customer faulty installation led to a parade of service reps and interrupted service.
They blamed it on the Lenox thermostat.
They also promised a 10% discount on parts and services. They reneged on that! I

Lane T.

Wish I could give less than 1 star. Save yourself time, money, and heartache and call any other air conditioning company. This company has horrible customer service, does not follow industry standards, has no accountability, and other specialists have warned me not to use them.

The Air-Ref technician came to my house to repair the unit in my attic and in the process of working on it, he let GALLONS of water flow through the attic ceiling and onto my floors. The floors and ceiling were dry before he came except for the small leak from the unit, but after he worked on the unit my attic ceiling was ruined and he made a huge mess on the floors below, which he did not clean up.

The Air-Ref technician left my house in such a hurry that he did not clean up the mess he caused, did not tell anyone about the damage he caused, and even left some of his equipment in the attic where he was working.

Air Ref made a small problem a much LARGER problem.

Janine G.

My dad needed a service call for his A/C, several neighbors recommended Air Ref. We were very pleased.

P C.

Over charged by $100.00
Very disrespectful service person jason
only just found out what he said he did in the way of repair
he never did
so it was a real scam
We had an inspector come out and check what he said he did that's how we found out

Be careful working with this company