Air-Ref Co

Scott C.

Came to our house, looked at our AC unit and saw an error they didn't recognize, restarted the AC and then left. Charged us hundreds of dollars and literally didn't do anything. Had to get another AC repair company to come and address the issue.

Richard S.

Worst company and extremely dishonest. Also beware they get deleted bad reviews from other sites somehow. So that 4.9 star average is complete inaccurate.

They charged for service call said gas low and leaking. Unit under warranty. Then they said would be additional $200 to find where leak was. NO HVAC company exists that charges for a service call, then wants to charge $200 additional to find where leaking. Not to add gas which was agreed and paid for (overcharged), but then to find where leaking after gas charged.

Then shows to door with invoice and told never cleaned drain as agreed and yet on invoice. Told yes he did. Walked together to drain, pipe filled with mildew and debris wasn't touched. Show service guy security camera footage literally showing he walked up to drain with wet vac then walked back to door and presented bill.

What a scam.

Minh ..

I will never go back to this company again. I purchased an AC from Ambassador, which eventually became Air-Ref. When it was time for it to be serviced, it took Air-Ref 4 times, charging me each time with a service fee each time, and one coil replacement, and I'm still out of a functioning AC. I'm so very disappointed with the warranty that they put in their work. Each time they come out, it's only to patch things up, like refilling the coolant, but not to fully diagnose and root-cause the issue. I'm ditching this company for good and going with someone else. It definitely have a feel of a scam.

Linda A.

As long time customers of Air -Ref, I am pleased to give them 5 stars.
Not only are they extremely professional and knowledgeable, the installers as well as service reps are the very best you could have in your home.
Recently, we had one of our units replaced by a team of installers who were diligent in all aspects as well as cleanliness on property.
This week, we had our routine maintenance on other units by Jordan who was extremely conscientious as well as a gem of an employee.
Also, importantly, this company is fair pricing and trustworthy.
Five stars for sure!

Kathy K.

Our A/C unit decided to quit working on a Thursday night @ 11:00pm. All I could think was that there was no way we'd be able to get it fixed before Monday. But I decided to call and leave a message so maybe we could possibly get it fixed ASAP. I was expecting to have to leave a message on a machine then get a call back whenever. I was pleasantly surprised when someone actually answered the phone....It was 11:30 PM! I told them t he problem and they said someone would get back to me the next day around 8am. Well, at exactly 8:05am I got the phone call telling me someone would be arriving between 10:00am & 1:00pm. But I got a call @ 8:38 from the A/C tech that he would be arriving in 30 minutes!!! He found the problem quickly fixed it and explained what happened. I was very impressed. The price was definitely reasonable and worth every penny. We will ALWAYS use Air-Ref anytime we need help.

Fred C.

Purchased a Trane AC unit from them because o read somewhere online that Trane was better than Carrier.

Well, my 3 Carrier units from Sansone are still working. The compressor on the Trane failed after 2 years and 1 month. The part was covered by the manufacturer warranty but unfortunately the $1100 labor was not.

Asked them to split the labor costs with me since compressors should not fail after 2 years. They wouldn't do it.

Ken N.

Michael came out to quote us price to fix cooling issue in a back bedroom. I was taken back with his professionalism , customer service and downright honesty. It's quite refreshing to say the least in this vendor climate of South Florida.

I highly recommend!!!!

Sophie D.

Super happy Air-Ref customer for several years.

We love our tech Michael & our salesperson Anthony. Michael has been servicing our home for a few years, he is expert & detailed in diagnostics & repair. He is professional, courteous, always calls ahead & shows up on-time!

Anthony just sold us a new unit, his technical knowledge & friendly professional manner made it easy for us to work with him. He had great communication & quickly answered our calls/texts!

We equally love the office staff, always friendly & professional!

Thank you Air-Ref for being a company we can rely on for our HVAC needs.

Joan T.

I have been a customer of air ref for over 20 years. I bought a new AC from them 6 years ago. They used to have 24/7 service. So today it was 80 degrees at 5pm. The thermostat read 74 but inside was 80. I called air ref. I have a contract. They could come. TOMORROW. 11-2. I said I can't be here. He said Want to try another day? I said are you kidding. What about tomorrow. 8-8:30am. Nope. Guess what? I called my house sitter. He recommended an AC person. He was there by 6:30pm. Drain was clogged badly. I thanked him and told him how much I appreciated his wonderful service. It's now cool in here. AIR REF. YOU ARENT THE SAME COMPANY. YOUR SERVICE IS VERY DISAPPOINTING. I WAS A WONDERFUL CUSTOMER. SORRY YOU ARE NOT AVAILABLE. I HOPE THE OWNER READS THIS. FEEL FREE TO CALL ME. MY NUMBER IS ON FILE. I KNEW ALL YOUR GUYS. ALL OF THEM. .

Karen J.

CONSUMER BEWARE! I read the reviews like everyone else and always like to patronize my local businesses. I called Air-Ref because my AC was not blowing any air, but my outside unit was running (July 11). They sent out a technician who identified that I needed a new blower unit. I am not the original owner of the home, so the AC warranty is cut in half and this replacement was not covered at a cost of close to $1000. Everything checked out and my invoice was neatly itemized and notes were specific that were made by the technician that EVERYTHING checked out. 5 weeks later, my AC was not blowing air again, same issue. When I placed the call to request a technician, I was told that I would be responsible for any additional charges not related to the original problem. This is where you need to pay attention folks! The technician decided that I needed my unit flushed at a cost of an additional $155. I immediately called the company, requesting to speak to someone, because the reason this technician gave me for the issue was that ""Anything can happen in 5 weeks"". None of this made any sense, he was hardly here long before he decided to pivot and find a reason to charge for the visit. I was told that the ""Service Manager"" was not available, that I would be receiving a call within 24 hours. 24 hours went by, I called the company again, and was told that someone would get back to me within the week. I did however, receive an email invoice, with no itemization as with the first service visit. Nothing happened for an additional week, yet I called them back to try to connect with someone. I even attempted to respond to the note on the emailed invoice- ""reach back out if I have any questions or comments about this billing statement"" and the office staff apologized for the delay and responded that my inquiry would be sent to the ""Service Manager"". I then realized that this must be a standard company policy, to find another reason to charge a service visit, when possible. I confirmed my suspicions a week and two after this line flushing charge, my AC unit stopped blowing again. Like the first time, I shut the unit down, as my outside unit was running with no air blowing and it was a weekend, so I didn't want to incur after hours charges. After a couple of hours, my son who came home saw the unit turned off, and switched it back on and the AC blower worked. This happened one additional time, so something with the blower was not connecting. When I was finally able to talk with the ""Service Manager"", ( mid October - 6 weeks later), he said he would look into it. On November 4th, I received an email stating that there was nothing he could do and the charges/invoice stands. I have since filed a complaint with the Florida BBB, this is unacceptable and very bad business practices. This is a matter of ethical business practices, which this company does not have. I do want to note, the office staff had been nothing but polite, patient and supportive, this is a Management problem. READ THE BAD REVIEWS - they are REAL!