Aim High Electric

Alicia R.

Wow just wow !!!!!!!!!!! This has to be the worse service I've ever received !!!!!! I will never recommend this company to anyone , I made the worse mistake giving this company my money ........ if your considering American Home Shield ..... please RUN ! And don't look back.
Here is my story,
We starting having problems with the lighting in the living room, our reset lights were having some issues when we first moved in. There were mitch match bulbs in the socket but we left it because they were still working fine, But just like any other new homeowner you're going to have issues. The lights would cut back on when they were shut off, and flicker on and off even whenever the light switch was off . We thought maybe it's because the lightbulbs didn't match. So like normal we changed the light bulbs ...... it was fine for a couple of days then it began again....... so just like normal ....... we called American Home Shield, BIG MISTAKE !
They sent over a ""mom&pap, chop shop"" company by the name ""Aim High Electric"", they did such a shoddy job! I came home to sheet rock all over my floor and my couches disheveled and nothing was done and my fiancé angry . I was so upset I Immediately contacted this company because the lights were still acting up and I don't know where we started smelling a burnt plastic smell in the living room. I tried to get in contact with this ""mama pop chop shop"", and I swear you could not get a hold of anyone! I started getting text messages from the technician that was at my house and he basically told me that it was my lightbulbs ????? WHAT ! which makes no sense because that doesn't explain why your lights continue to cut on; when off ? I even went to the extent to look them up on Google and buy my surprise they're working out of their house.
So we called American Home Shield right after they finish the job and boy of boy was that a big mistake to.
I was on the phone for two hours and did not get a hold of anyone in the states it was someone overseas and after a whole hour on the phone with that person they sent me over to the supervisor she told me we had to wait for aim high electric to send the invoice in , then proceeded to say that it's gonna take up to 24 to 48 hours for them to send the invoice so I waited.
Seven days later I called American Home Shield back, because I didn't hear a peep out of them. I was on the phone for two hours!!!!!! Once I finally got someone on the phone it was someone AGAIN from overseas!!!!! You could not hear or understand him and after a whole hour on the phone with him to I immediately asked to be transferred over to a supervisor because I was tired of going in circles with him ....... so he transferred me over . I regret being transferred over , sweet baby Jesus that was the worst mistake I've made in my life !
Paula got on the phone and let me tell you that woman deserves to lose her job because of how awful she was. Paula was the nastiest person I have ever spoke to she had the worst attitude!!!!!! I'm honestly shocked that she's a supervisor . That woman was absolutely disgraceful and the way she conducted her self was shocking. We tried to explain to her the situation and she completely cut us off , then my fiancé tried to explain and holy moly she cut him off as well! We could not get a word in ! She even said to me that I was disrespectful because I was calling her ma'am !? ....... WHAT !!!!!!! And she demanded me to call her by her first name ! Which I didn't even hear when she first got a phone because she didn't even give me her first name !? This woman was so unprofessional, she would speak over you would not even let you get a word in. Paula was extremely aggressive and just had the nastiest demeanor that I have ever dealt with, it was like talking to a rabid pitbull in a human form. She was not worried about saving anybody's account.
So! At the end we ended up canceling our account which was the best decision I've made.

So if you find yourself dealing with the same people I dealt with beware because you're going to end up not getting your money back and getting the worst service you've ever had!

Monica S.

Called my home warranty company about replacing ceiling fans. Home warranty stated they were covered by insurance. Aim high saying it's not covered. Home warranty attempted multiple times to call aim high and no answer. I left messages and no one returned call. Very poor communication between the office and there staff. Finally got approval from tech that warranty covered ceiling fans and then tech couldn't install that day. Had to schedule another appointment to install. Waste of time. Do not use this company.

Brittany B.

Jim and his team were quick to respond and came out the same day to diagnose and fix our electrical issue. I will definitely refer our family and friends to Aim High for their electrical needs in the future. Thank you, Aim High Electric!

Tony R.

I called my warranty company and my warranty company called Aim High. I just needed my doorbell to work. Aim High stated that they needed to call my warranty company to get approval to fix the issue. Aim High never called my warranty company and they took my deductible. After several phone calls to the company, I spoke with an elderly gentleman who promised to come by several times but never did even after I told him that I was getting off work for his visit between 12-4pm. If you want a company to steal your money, time and not get the job done then do business with them. If you want a company to lie to you about coming to fix an issue you have paid them for then call them.
I just wish I could give them negative stars!!!

Sharon C.

Called through AHS for an electrical issue. First visit the tech just replaced a couple of GFCIs. Still had the issue. Second visit, tech blamed the issue on our range, We were in the process of having an appliance upgrade so we did just that. No change. Called AHS. Told them the situation. AHS contacted Aim High again. This time, no call, no text, nothing.

They can do better.

Angela E.

They were extremely incompetent. Did not return phone calls. After waiting 2 days for a return phone call, they were beyond rude! Shabby work.
Run!

Kim T.

I have never written a review before, but I felt that others should know about my experience with Aim High. Like many others, they were dispatched by my home warranty company. The technician arrived on time and seemed to fix the problem. However, I had to call back within a day or two because the problem came back. He then came a second time, and his solution was to REMOVE my GFCI and install a regular outlet. I was not home and immediately contact the company to make them aware of his actions. After several unsuccessful attempts to fix the problem, they finally sent the owner out, and he confirmed that the technician did in fact violate code and that he no longer worked for the company. Fast forward 8 months my problem has still not been fixed! Worst service EVER!! I would give them no stars if possible.

Roland D.

We called our home warranty company because a ceiling fan motor was burning. They sent out Aim High Electric (281-748-9700) to replace the fan. Justin was very professional and efficient. If I ever need an electrician I'll be calling Aim High!

Roland D., Cypress, Texas

Ric B.

We were put in touch with Aim thru AHS due to electrical panel surge. Panel was 26 years old and multiple breakers had fried due to AC surge. They were able to replace the entire panel within 24 hours as it is August in Houston so high temps. Very pleased with the work and prompt attention to our challenge. Dave was a great electrical and the owner, Jim, was on top of the whole operation. Recommend these folks!

Erin P.

Jim was very friendly and did an awesome job!! I would highly recommend Aim High and will use them for any future electrical needs I have in the future!!