A&E Service Repair

Nellie W.

Did not show up 2 times on an 8-5pm window. They then said we were reported as ""not home"" but we absolutely were. Do not recommend.

Michael P.

Scheduled an appointment between 12PM and 5PM to fix washer. Technician never showed up. Called for status and was told that technician cancelled appointment without informing me. I lost an entire day's work waiting for this tech. They told I had to reschedule, as if were my fault. Don't use this company. Everyone is rude and unhelpful.

Jim B.

This is the worst place ever. Terrible service and terrible people. They seem to have taken over the sears service contract so they act as if they own you. Avoid than at all costs. Our service provider tried like crazy to move the price on my wife to be 200% higher than what we paid in the past. Avoid!!!!

Philip T.

Been going back and forth trying to get someone out to fix our refrigerator, it's been out since Sept now and it's less than a yr old. Apparently LG uses these guys as an outsourced contractor. Finally get them to set an apt for the 3rd time and its another 3 weeks out and they come out and can't even fix the refrigerator; they have to order parts. Can't reschedule for another 4 weeks out, then tell me anytime from 8am-5pm.........really? Cause what today is? Our appointment date. Guess where they are? I HAVE NO IDEA and it's passed 5.
5pm finally rolls around and no service man yet. Call in and they still don't know when he's coming. Took off a day of work for this when I need to be there making money. This company is a joke and has NO organization or professional courtesy to have a better scheduling system.

Christopher M.

DO NOT USE THIS BUSINESS!

As a business owner myself, I can often excuse one less than ideal experience, because there are always two sides to every story. However, when there are repeated errors, un-met promised arrival times, and clear deceptive practice, I feel compelled to let other consumers know.

Our first scheduled appointment was for a service window from noon to 5pm. My wife took off work to await them. The service person finally arrived at 5:30pm, but by that time she had to pick up our son from school, and the service person wouldn't wait the 5 minutes for her return, so he departed. The next scheduled visit was 10 days later (there reported earliest available time) and was between 8am and noon. They arrived at 3pm without an apology or even acknowledgement they were so late.

They were to repair a six-month old microwave and yet seemed to have brought absolutely no parts for the project. Turns out they needed three different parts and the repair person had none of them. The repair person was also really creepy and prompted my wife to say she does not want this person anywhere near our home again.

Jeremy Z.

Incompetent and inconsistent technicians and customer support. KitchenAid sent them out to look at my fridge when it was under warranty. Despite me having video of the fridge electronics malfunctioning, the first tech said there was nothing that could be done as the fridge operated correctly during his visit. He suggested that we turn on the temperature alarm so that we could be alerted when the fridge went out of the proper temperature range. After the alarm went off several times over a few weeks (and our fridge went out of warranty), KitchenAid suggested that we have A&E come out again as a re-call appointment to have a second look. The second tech indicated that there was a loose wire in the rear housing of the fridge and that it could not be repaired--the fridge would need to be replaced. Before KitchenAid could take the next step to replace the fridge, the comments from the technician's visit needed to be entered into the A&E system and routed to the KitchenAid system for review--which never happened. After several days of calling KitchenAid back to check, they determined that the best course of action was to send A&E out again. I took off another half day of work to wait for the tech to show up. The morning of the appointment, the tech called to confirm I was aware that I would be personally charged for his visit. I explained to the tech that he was coming out because the last tech didn't enter his comments in the system, but he said there was nothing he could do and recommended that I call KitchenAid to sort it out. The apologetic KitchenAid rep had me on hold for 45 minutes while she tried to make headway with A&E, but A&E ultimately refused to come on site without being compensated. So I will be taking off another half day on Friday when the new company that KitchenAid is sending over comes out.

Henry T.

I have been using A&E for awhile because that is who the folks I have a maintenance contract with always send. Over the years I have noticed the service received depends on the field technician sent. I will try avoiding this company in the future. They replaced a part several times and then decided they would no longer cover it under my warranty due to cost. Considering using my lawyer, but what a hassle.

L C.

We have been attempting to get A&E to complete a job through our HMS home insurance for going on 4 weeks now! Their one Tech (Justin) has been a great help, BUT the tech before him is who jinxed our service by telling our insurance that only one part was needed to fix the stovetop. Three weeks later, 3 attempts to fix the stovetop, 2 gas leaks and we are still without a stovetop! Another part was express ordered, but 4 days later we do not have the part. I called A&E customer service and was initially told that UPS did ship and the part was received... but they do not know who received the part. The girl (Ana, I believe) told ME to call UPS to track the order; ME!! I told her to transfer me to a supervisor. I was transfered and left on hold for over 10 minutes. I called back two more times, had to explain the situation 2 more times and both times was transferred to a phone that just rang and rang; no voice mail and nobody picked up. They severely lack customer service and I am beginning to think there are only 2 operators who control everything there!! Their tech is coming back on Wednesday (with or without the ""express"" UPS part) and they will be told to either fix this stovetop by Friday or replace with a new one (like they should have done in the beginning and not left us without a stove for 4 weeks in the winter while trying to cook for a family!). If this is not taken care of, I will be calling Sears to make sure they no longer keep their contract with A&E and and with our home owners insurance. The reason for home owners insurance is not to be inconvenienced and if this is who they have representing them, I will be sure to let it be known that they are not deserving. The only reason they received ONE star is because Justin was very helpful and spent so much time trying to fix the errors of the prior tech... I only hope A&E knows how valuable this man really is!

Lili A.

They are HORRIBLE .Technicians ,customer service and managers they all are rude and very unprofessional .They are the worse company I have ever deal with. Don't Use them.

Philip R.

This is the worst company that have ever dealt with. I have now been without a FRIDGE for 4 weeks because the technician is incompetent. I had an appointment for today, got a phone call from scheduling that it needed to be rescheduled since no technician was in the area. I am only having to use them because of extended warranty.