Advanced Air Home Services

James W.

The worst. We have three systems installed by them. Paid for ten year warranty parts and labor. Our AC has been out for close to three months. Can't get a callback on the status. I've been lied to as well. I've offered possible solutions but they are not really interested in resolving the issue. They are blaming parts availability, but I contacted the manufacturer and they have solutions.

Avoid them.

S.s. B.

I've been using these folks for about four years now. I purchased two new AC units from them and about to buy a new one.

I've also used them for repairs for the last four years.

My family also uses them company for 8 other AIRBNBs they operate in Palm Coast.

I cannot tell you how disappointed I am in the lack of service they provided this past weekend.

I called for service Saturday around 3 pm for 33 Fischer Lane and was told someone would be there in a few hours. NO ONE SHOWED UP OR CALLED.

I called again Sunday morning and was told someone would be there first thing before noon. NO ONE SHOWED UP OR CALLED.

I called again just now (Sunday at 4pm) and could not even get through to anyone.

This is unacceptable. I won't be using them again.

Leigh H.

ABSOLUTE FIASCO. Do not use these guys. We have an air conditioner that is 1 year old that Advanced Air installed and and is still under warranty. We were told the service call would be free. Then they get out here and say we will have a $50 charge. Then they wanted to charge $700 for labor. Their competitors quoted us half the price. These guys are a disorganized rip off. Tanya was rude and not remotely near helpful.

Keith G.

Used to be a great company when it was locally owned. Did business with them for years. Recently called to have our outdoor unit moved 10 feet. The ""technician"" instead tried to sell us a new unit for 12K. I 3 ton unit for 12K. What a joke. Now owned by big company.

Pete D.

I have been going to them every year since I purchased my 2 lennox ac units and they have always been prompt and reliable, well not this last time since they were bought out they come when they want even though I took a day off in morning to be here they never showed up it's after 5pm I called and they say they put me till 6pm. well I said hell no I will call a more reliable company, that cares that i took time from work so they can perform maintenance. Good bye you losers.

C W.

Called the scheduler to have a tech come out and look at our Generac 45KW generator (Liquid cooled 4.2l V-6) I was very careful to make sure she understood this unit requires a ""Liquid-cooled certified"" tech and that 2 years ago they sent someone who wasn't qualified wasting a lot of time for both parties. Called back 2 days before and she became angry stating ""All of our tech are certified in everything"". Well, as of yesterday at 3:00 PM that statement isn't true. Tech comes out, sees the box and says I'm not allowed to touch it, it's liquid cooled. Long story short: even repeatedly asking the wrong info was provided to myself and the tech. Waste of time.

Lisa J.

WORST COMPANY I HAVE EVER DEALT WITH!!!! Run, do not walk, away from hiring this company to do anything. We made the mistake of hiring them to install a PTAC unit. For $1800 they came out and installed a unit that never worked. For over a year we tried to get them to come out and fix it. They came out once and replaced a fan motor with another faulty motor, then would not come back out until the warranty expired so we would have to pay the labor charge for them to finally fix it. Then, they said it was a faulty bearing and they could not get the part. I looked on EBAY and they had several available as did many other vendors, so there's another lie. They hang up on you when you call with a problem and I was told there is no supervisor to speak with, but they would forward my problem to their ""reconciliation department"" Really? A small company that has a whole department just for complaints???? My attorney sent them a certified letter asking them to repair it, replace it or refund our money or we would sue in small claims court. It was returned un-opened. What a bunch of Cowards. So many lies and so much deception, I have never experienced anything like it.
Finally, after 14 months of getting nowhere, I called Suncoast PTAC, they came out the next day and fixed the unit. Advanced Air never registered the unit for the warranty coverage (big surprise there), so Suncoast PTAC registered it immediately and all the parts were covered. The technician said he had never seen such poor installation all around and that both the fan motor and fan blower were bent and looked used and that there was nothing wrong with the bearing. One of the neighbors had the same problem with Advanced Air, her $7000 unit broke and they would not come out to fix it, she too, had to hire another company. Another neighbor said their daughter called to have her unit fixed and they wanted to charge her $400 for a $12 part plus labor. She put her dad on the phone to talk to the technician and he said he would be there in ten minutes to meet with the technician and the guy hung up and took off before her dad got there, knowing he was ripping them off. Horrible, horrible company. Brandon Wayne Granger is their VP, but that won't get you anywhere. Like I said, WORST COMPANY EVER!

Alex R.

My AC broke about 2 months ago. I contacted advanced air and heat to help me with the reparation. They came and the diagnostict was that the blower motor was broken. So, I paid for the diagnostic and the maintenance program and they were suppose to order the part for me because my AC is still under warranty. well, it has been 2 months already, multiple calls and still my AC doesn't work.
Every time I call nobody knows what answer to give me.
Multiple calls I was told they will call me back and they will give me a portable AC while I wait for them. but I can tell this company is very unresponsible. They don't return the calls and the service is really bad. I have asked to speak with a Manager MULTIPLE times and every time I get told that they are going to call me that they are busy and same thing.

Totally disappointed about this company.

Tom F.

I would not recommend this company. They have terrible customer service. We have waiting for two days for a maintenance appointment. We were promised first appointments in the day. We called repeatedly and were told that a technician would be here shortly. We were not able to speak to a supervisor or manager because ""they are in a meeting"". Unfortunately, we have experienced this behavior from the company on numerous occasions. We will not purchase a new air conditioner or any service from Advanced Air in the future.

Ron D.

I used these guys to install a brand new AC unit several years ago. I called them for a repair estimate because it stopped working. I was given a cost and told it is not under warranty and the parts were on backorder and it would be several weeks minimum before they could get the parts so they suggested I have another one of there estimators come out to price out a new AC system. They had someone right over and priced it out and said they could install it the next day. I went ahead and called a supplier myself and discovered not only was the part in stock but that my unit was still under warranty. I will never use this company again as they are dishonest and cannot be trusted.