ACS Home Services

Amber B.

I received a brand new air conditioner and in two eels the technician had to come out and replace the Freon because the technician didn't tighten the valve and I had to pay for there error. Now it's 2 1/2 years later and I have to replace the heating coils that supposedly is under warranty and the labor is 1100. I asked for a copy of the warranty and keep getting the run around. Please be carefull and take your own pictures and seek a second opinion!!!

Daniel H.

About three years ago I needed our A/C compressor moved. ACS came out, provided a fair estimate, and did great work. Since then, I've been signed up for their maintenance plan. I pay a small monthly fee, and they come out twice a year to clean/inspect my system.

The company is amazing all-around. They have friendly, knowledgeable team members -- both their office/sales team and technicians -- and their communication before, during, and after visits is wonderful.

My most recent technician was Brian. As always with ACS technicians, he let me know he was on his way, showed up on time, and got the job done efficiently without making me feel pressed to buy a bunch of add-ons or rushed. He answered all of my questions and gave me a full run-down on the state of my system before leaving.

I am very happy with having ACS taking care of my HVAC needs, and I intend to be a long term customer.

S H.

After looking over the reviews, I filled it important to review this business. In my experience, ACS is one of the most dependable, reliable overall companies in Tampa. Nobody thinks about the AC until there is an issue, and when there is an issue, ACS is always there for their members. I find it unusual how they have so many outstanding reviews, and then equally so many not so good
It is nice to see the business reaching out to unhappy people and helping to resolve the issue. What I can say is they do their best to make things, right and the good reviews speak for themselves

Bridget L.

Very expensive Request for my invoices went unresloved after many attempts. The emplotees were curtious and reponse time was good.

Adrian S.

Over two months ago we contracted to replace our air conditioning throughout the whole house. It was a $30k expense.

The work was supposed to take a week to ten days for full completion.

While 90% of the work was done - it's not complete and while we have continuing positive dialogue with Chelsea in the Customer Service area - getting things actually scheduled from the Operations area appears to be near impossible.

I know that Chelsea and her colleagues understand the frustration - we are living with ducts that are not completely finished off and an exterior that needs a cover but it seems impossible to get this over the line and completed.

Last week for example an individual was going to come and give us timelines on the last 3 things that are needed. After a day at the residence they just didn't turn up.

I understand that there are times when emergencies take priority over already scheduled appointments and the like but it's the not knowing that becomes the frustration.

MY ASK OF ACS IS TO GET YOUR OPERATIONS ORGANIZATION SORTED so that when your Customer Service team is trying to make a customer happy that there is not this continuing sense of disappointment.

I marvel at the reviews that talk of the amazing service - and I believe that ACS implements good systems but candidly it all doesn't matter when you don't get the job done in a timely manner and its seemingly impossible to get a date out of anyone that the company will adhere to.

I hope that the Management and ownership read this review. I am not a manic, disaffected customer - quite the opposite in fact I want to be an advocate for a business (and I do believe that ACS has high quality technicians) - maybe it's just that you are so successful that you have so much work and that my comments don't matter.

Brent B.

Nope. Just nope. I am not telling you to not use this company but I will not use or trust this company in the future. In short, my outside A/C fan was making noise and not functioning correctly. Called ACS. They required a $50 credit card payment up front. Not a good sign to be honest but the $50 can be used toward the repair I was told. Matt (the repair man) shows up same day which was a good thing. He confirms that the fan is going bad and also identifies that the fan is under warranty. Regardless of warranty, there will still be a cost to return the ""core"" and labor etc. he states. OK, I state that I want to discuss with my wife since A/C is still working. I request a written quote to be emailed to me. Matt agrees and leaves. Email arrives with a quote containing a single line stating ""replace A/C fan $692."" I respond with a request for a breakdown of parts versus labor but receive no response for the remainder of the day. I called the ACS office the next morning with same question. They take my details and will forward to Matt. Matt calls me a few hours later and states that ACS does not provide that level of information. ""A formula is used to calculate the price and that is the price"" he states. I call another service company and long story short I get a an itemized quote, a new fan (warrantied), and pay an installation bill for $285. Trust completely broken with ACS so nope.

Misha S.

""we offer free estimate""
I call, they tell me it will be $99 to take a look, then get an attitude with me when I point out they told me it was a free estimate on Yelp... Don't trust..

Rob A.

BEWARE THIS BUSINESS. I would never recommend this business to anyone (especially if you are non-white).

We've been at the mercy of this SKETCHY company for a year now. Last summer, ACS tried fixing our air conditioner and ended up telling us that we need a new A/C unit. We signed up for their loyalty program and paid nearly $10k for a new unit... but it didn't work. Once they came back I was informed that when ACS installed the unit, it was missing a piece. They blamed the manufacturer for sending it to them without the piece (...but why did they install it with a piece missing?). Apparently the piece was on backorder so they couldn't immediately fix the *brand new* A/C... This was in July and we went nearly two months without an A/C... ACS did not provide ANY discount or even really an apology. We even asked if they could temporarily re-install the old AC unit and they refused.

After two months of living in Florida without A/C, they fixed the unit but it has continued to give us trouble. Now, less than a year later, the A/C is not working again. They want to charge a non-refundable fee to come look at the A/C (again).... we've asked repeatedly to speak with the owner or for him to call/email us, but its been two weeks (with no AC in July) and we've heard nothing. We also had an appointment scheduled with them for a unit cleaning today but it was cancelled with zero notice (I had to call them after they missed the appointment window) due to an ""emergency.""... The people who work here are unprofessional, disrespectful, and downright nasty. They said that they couldn't tell me the owner's name-- it's Josh Cabrera, his name is publicly listed on the website... there's no reason they couldn't tell me his name. When I call I put them on speaker so whoever I'm with can hear the rude responses.

I can't say why this company has been so evil to us, but we are an immigrant family. You can decide for yourself. I've never left a public bad review before but this is INSANE.

Melissa W.

Very unprofessional. Made appointment from 8-10 and pre-paid. By 9:59 never heard from ACS so I reached out and they said they couldn't make it until the next day due to being stuck at another job. I understand things happen but a phone call or text would have been nice. I told them I would not be using them for their business & I wanted a refund. I was told the next business day I would get a refund. Well the next day I am STILL waiting!!

Dan D.

Extremely poor service and techs do not know how to diagnose problem. Stay away from this company