Ace Solves It All

Wes R.

Be forewarned...this company will promise you the world, and stay in contact (as long as you send messages asking about when they might be coming!) but provide zero customer service. I explained to them about the immediate need I had, and they appeared sympathetic but that's as far as it goes! We were told we were on the schedule, and we should wait for the technician's call. We did so, only to be told many hours later that they wouldn't be able to get with us today. I was forced to call another plumber and pay a premium fee due to the urgency---all because ""Ace"" made sky-high promises they never intended to fulfill. If you call on this company, you are asking for trouble, unkept promises, and sincere disappointment!!

Deborah Z.

Do not use this company unless you have absolutely no regard for how you spend your money. While the service IS very professional, you will pay twice, three times, four times the amount than the job should have cost. For example, we had a new toilet installed six months ago, and I soon discovered Ace charged us almost twice as much as most of their competitors. I gave them another chance and got a quote from them to replace my (inside) electrical panel. I almost choked on the estimate, and am having it done by another electrician for one fourth of the cost. I don't understand how they get away with their fees, but I was taken once by them, and will not be again.

Chelsea S.

Had our main panel catch fire and a guy came out early the next morning and fixed and replaced everything thing damaged and did an incredible job!!! Couldn't be more happier with this company and how fast they responded and how amazing of a job the guy did!!
We are so happy with the results highly recommend Tommy he was absolutely the best I've ever seen.. answered all our questions and did such a great jOb!!! Thanks Again Tommy and Ace solves it all!!

Angelisa C.

I placed a call today for my AC which has a drain pan and air handler leak issue.
First, I would like to say I am extremely pleased with this company. I called, the ladies that handled my phone call were very professional and even called after my service call to make sure everything went well. Secondly, when Billy from Ace arrived, I was so relieved just by his mannerism and eagerness to see what the issue is and his willingness to actually explain to me what he would do to fix it. I've had multiple companies come out for estimates and he, by far was the most professional, caring person. I'm fully involved in everything in my home so I asked a lot of questions, and Billy was so patient with me. I never felt like any question was a dumb one, or that I was being rushed for any reason. I've had a couple of estimates from other companies and they all made me feel like they were either beating around the bush with indirect answers, or overcharging me. I did not feel this one bit from Billy, every step of the way he was very professional, knowledgeable and I now have a clear understanding of what needs to be fixed and why. Im thankful I found someone with years of experience and knows exactly what he is doing. Also, another relief was I was quoted at a very fair and reasonable price.

I will sleep well tonight knowing I finally found the company that actually cares, doesn't see me as just a number, and wants to work with me to get my AC back up and running properly. It really makes a difference, so thank you. 5 stars. :)

Rhonda F.

DO NOT USE this company! We got a second estimate for the same work for a quarter of the price and a free quote. Ace charged us $79 for a quote with a MINIMUM estimate of $1,900-ridiculous for what we wanted done. We knew a ballpark figure of what we should be paying (had this work done before at another property). I would give zero stars if possible.

Elaine N.

The company is best at taking your money and not doing the Job or guaranteeing the work.. Corey told me the owner said that I should contact another HVAC contractor. So I can pay more to fix their mistakes and damages. Buyer beware, don't believe the lies of guarantee. The upper management or owner can't even call you back to resolve a issue..I tried to get a resolution but the the person who answered the phone relayed the same message find another company that can actually fix the work that they got paid for is unbelievable. Corey is the main issue with that company unfortunately.

Dawn V.

Sharks.
It started over two years ago when our air-conditioner died. I wanted a bigger company that was local that had decent reviews and had background checks so I chose Ace. They sent a technician out who was very sharp and fixed our air conditioner for the price of a service call and a part. Less than two weeks later my air-conditioner again was not running. Again we had a service technician come to the house.
Not only was our outdoor unit a mess, as this was a rental home prior, but our inside compressor did not match the outside unit and it had been repaired by a property management company before. He also pointed out that the venting intake in the home was in adequate. At this point ace sent their salesman JR. Now bare in mind this was mid May in Kissimmee Florida with temperatures already well into the 90s. So there's real motivation as a homeowner to get air-conditioning problems fixed. More like desperation. This young man said the ace uses Lennox products which is a reputable company. On his sales pitch he pulled out a chart which had a column of square footage for homes and the units they offer from the least expensive to the top-of-the-line solar ready units. It showed roughly what you should be paying in electric bill for your size home. Then he asked to see my electric bill from Duke energy. He showed me mathematically that if I went to a very good unit (the second from the top because we wanted solar options), that I would save roughly $200 a month in electric bills. They offered us a for 60 months 0% interest financing. I did not want to take on another bill as we had just moved here. But he pointed out that after I deduct my savings my loan would only really be $100 a month. They would also install a matching compressor and expand our venting which should make our airflow better which would also benefit our bill. Total $18,000. We signed the papers and they installed everything including a new thermostat.
And here is where it turns south.

To date over two years later we have not seen any of the savings promised. It was a battle dealing with their manager Jon every step of the way. He would blame Lenox and Lenox would blame Ace. We had guys come out to the house four separate times to tweak the thermostat and it is supposed to be connected through them online so we can monitor our system and to date they have still not done so even though we put forth multiple email request they do so. Jon asked for me to get Duke energy to come to my house to do an energy audit which cost me money and send him the results. I did so it showed that the air-conditioner uses the most energy in the house. So after about 15 months of basically being double billed because I still had my loan from them but my energy bills were still just as high as before, we negotiated ace putting solar panels on our home to compensate. After much negotiating they placed four solar panels- at their expense on our home. Jon assured my husband this would make up for the difference in our energy bill. Our bill has come down $14 a month! I even called Duke energy and talk to their solar department. I gave them the make and model Number of the panels installed and they said they were not of the best quality and that indeed they would bear fruit of under $20 a month. Upon telling Ace this they refused to add any more panels and basically told us they're not doing anything more for us.
Now in addition to that whole mess, because we signed a yearly service contract with them we had a major plumbing issue in my home. all five bathrooms sewage backed up into the toilets and tubs. You can imagine what a nightmare. They sent a service guy who didn't even flush one toilet or run the water in one sink and handed me an estimate for $2000 to flush the whole system. He told me it was a two-man job and that they would have to use the roof venting system to clear the lines. I called a local plumber to get a second opinion. He came right out to my house- in person on a Sunday- flushed the lines by himself for $400. So why is ACE charging me 2000?
In fact every time ACE returns to my home whether it's for a yearly check up or to diagnose a problem they seem to want to oversell everything. They told my husband that the ground to our house was bad and needed to be replaced and they could do it for $975. We got a second opinion from Frank's electric and he said he would charge $275. My husband found part for $180.
Just a week ago after me having to hunt them down to schedule my annual service, a guy came to the house and now is trying to sell us on some algae pump for the outside? Something that was never brought to our attention when purchasing the $180000 air unit. He wanted $85 to come back and install some sort of algae pump that we found online for $12? IF we have a yearly service contract why am I being charged over the cost of the part? Buyer BEWARE!

Mary M.

""Ace solve it all"" unless you don't actually live in the home. I called Ace yesterday to get a quote for a new water heater. I recently purchased a home in the Kissimmee area as a second home, and the water heater in the garage is about 15 years old. As the VP of a heating and cooling company that also does light plumbing in Virginia, I am well aware that it is pure luck this heater isn't leaking yet. I figured it would be a good idea to replace it while I was going to be in town at the end of this month. I called for a quote and when they got back to me today I was informed Ace doesn't work on any ""non primary resident"" homes. When I questioned it the very ditsy girl that was on the phone simply says ""I don't know it's just our policy."" This is the dumbest policy I have ever heard of!! Your company is located in the vacation capital of this country but you don't work on anything that the owner doesn't actually reside in full time? You all must be doing pretty well for yourselves to be able to keep your clientele to such a limited number in that area.

Tiffany H.

I originally thought this team did a good job installing my new AC unit and new duct work, but they've failed final inspection twice, and I'm forced to be harassing them on a daily basis trying to get someone, anyone to call me back with information. They will not put you in as a priority for scheduling even if they've made a mistake, which my first failed inspection had multiple, multiple issues. The second failed inspection still had 2 issues wrong. They do not care that they put you through stress to get the job completed. My issues with them still aren't resolved, and it's not looking very positive. I would give them a zero if I could. DO NOT USE THEM.

Teresa R.

This company is the worst. We were given an estimate on 2/8 for a broken water pipe that was causing a flood in the bed room. We were told they could be out first thing Monday morning and it would be a 1 day job. They were paid the deposit to start and we were scheduled for Monday. Well, Monday comes and they call and say they can't make it. One of their other jobs took longer than expected they would be out Tuesday.Ok, fine things happen then, here comes Monday evening. All of a sudden everyone has the flu and they can't make it until Wednesday. Nope! Not acceptable after being told they can refund our money they are miraculously better and able to do the job. As of today, 3/2 we still have drywall cut out in the rooms and ceiling. Someone has been coming forever to replace and it still hasn't happened. Someone showed up Monday and said they would be here Friday with the inspectors to get everything done. No surprise, they did not show up. On top of all of that I get my statement for the remainder and its $2,000 more than it should be. After 2 phone calls about this, it still has not been corrected. Save yourself sometime and find someone else to do your work for you.