Ace Solves It All

Teresa R.

This company is the worst. We were given an estimate on 2/8 for a broken water pipe that was causing a flood in the bed room. We were told they could be out first thing Monday morning and it would be a 1 day job. They were paid the deposit to start and we were scheduled for Monday. Well, Monday comes and they call and say they can't make it. One of their other jobs took longer than expected they would be out Tuesday.Ok, fine things happen then, here comes Monday evening. All of a sudden everyone has the flu and they can't make it until Wednesday. Nope! Not acceptable after being told they can refund our money they are miraculously better and able to do the job. As of today, 3/2 we still have drywall cut out in the rooms and ceiling. Someone has been coming forever to replace and it still hasn't happened. Someone showed up Monday and said they would be here Friday with the inspectors to get everything done. No surprise, they did not show up. On top of all of that I get my statement for the remainder and its $2,000 more than it should be. After 2 phone calls about this, it still has not been corrected. Save yourself sometime and find someone else to do your work for you.

Bryant C.

My conversation with ACE Solves it All (believe me, they don't!)

Since ACE Solves it All did not bother to contact me back regards to my continued air conditioner (which I purchased from ACE; I had no other choice than to call one of your competitors. They came out and evaluated the entire system and as it turns out ACE sold me a substandard 3 ton system (Rudd) with only a 2 ton return vent opening. They also found out there was hardly any coolant in the system, which is what I kept telling your tech every time and he kept telling me ""there was coolant"" if that was the case why then did he have to keep topping off the unit with gas?
The tech from this other big company found other issues with the system, a system that is only 5yrs old. He documented everything for me and told me about the substandard work ever time the ACE tech came out. Bottom line is that now I have to spend approximately $2480 to have to the unit you people installed fixed.
Believe me I am going to make sure my experience will be shard online to the good working hard people of Orland to think twice before calling for your services so they do not suffer the same consequences I have suffered with ACE.

Roya B.

Read my reason for this rating, very important!!
I called them for Electrical work, plumbing and AC installation because I saw their good rating.
They came all on time and very courteous. They were supposed to give me their estimate right there but they asked me to give them a day to send me their estimate. Two days past and I didn't hear from them. I called them and asked what happened, the answering lady told me that someone will contact me soon but no one did so far!! I realized that their good rating is because right after they leave, they send you the review and you'll give them a 5 stars because they were on time and courteous, then after that you have to run after them which I will not because I have few more estimates from other companies already. So don't even waste your time to call them for your needs!!!!!

Gary M.

I needed to know where the wires for my pool light ran to replace the enclosure. I knew the wires leaving the light were one type and the wires leaving the panel were different so there was a buried junction box somewhere in between. I explained all this, got an appointment and thought I was set. First they moved my appointment to a day later, then when the tech got there he had no equipment to locate underground cables. He did give a quote for a level 2 diagnostics of over $1,000 which is ridiculous. I wasted $79 for the call on this. I ended up doing what I should have done to begin with, ordering a cable locator from Amazon for $45 which came the next day and 1 hour later I had located and dug up the junction box. By 2 hours later I had completely replaced the old leaky pool light enclosure and was up and running. Ace Solves It All was no help and I won't ever consider them for anything and don't recommend them to anyone.

Qi C.

My A/C at home is not cool enough, so I searched on google to see who has the top rating. They popped up as 4.5 stars. We had those gays come to my house and there is nothing wrong with my current AC, they told me I just need a bigger size one, and they recommend us to get a air purifier because I can get it for $2000 with the AC purchase. We all agree that $5500 to get a 2 ton new AC plus the air purifier they recommended. The next day they showed up and installed the AC, and told me the air purifier is not included. I checked my invoice, the air purifier is not on it. I realize that the guy removed the air purifier from the quote on his IPad before I signed my electric name. The same AC only cost $2000 in Costco, and you can get 10% cash back. I keep calling the company to ask a explanation, but the representatives could not do anything but leave message to the manager. They told me they will call me back in 24 hours. No one can did. I called them again and again for a week. Finally they said that I already signed the document to authorize them to charge me this amount of money and install whatever on the quote. There is nothing they can do about it. Remember, READ everything before you sign. Don't pay full price before they get job done.

Heather H.

Crooks!! We have spent so much money with Ace on our A/C unit and our tankless water heater among many other services. The water is two years old and leaking all over the garage. Ace can't come out for an entire day without several calls to express the urgency. Water heater needs a part, the tech says he orders it to ship to our house. 3 1/2 weeks later the part never shows, no call from Ace, and now the water heater is completely broken. Call Ace and they suggest sending after hours tech for a cost to ME of $279. My other option is to wait and have them come this morning. I am told a tech will arrive between 8-9. Tech is a no call now show and Ace has no explanation. This company doesn't believe in customer service. They do believe in overcharging for services and then not taking responsibility when the overpriced garbage they sell you breaks.

Heidy P.

Stay away from this company!!! They never call back when they say they will especially after they already charge you. They did a horrible job... I had mold all around on my air handler inside and out. I asked well how much is it for just to remove the mold and got a quote of $950 they say because you have to pull out the fan, coils in order to clean it with all that mold. They cancel on me a Sunday afternoon for Monday saying oh the guy that gave me the quote is actually off the next day!?this app. was made a week earlier! So whatever I had to reschedule it for Tuesday which I had a family member be here for me. Turns out the original guy still didn't come out and they never touched the outside. They are stating oh, well that's a separate charge, we only do the inside for the mold because the outside your not breathing in and it's not going to harm you...it doesn't cause a problem for the system with mold on the outside... wow really so I okayed paying $950 which already was too much and that's it don't worry the mold is not a problem... 1 1/2 days later I come home to my a/c shut off, home hot and water all over the garage floor.. I had to open the system and I saw all this gunk in the drip tray (system was clogged) what I also saw is mold thick enough still on the door panel to the system. So even the inside job was done poorly...

Kim Z.

Horrid. Called a week ago to get the pool solar heating replaced. Earliest Appointment today between 8a-12noon. After waiting 4 hours, I called them. They said they called this morning (LIED) and with no explanation, referred me to another company. Obviously the new company won't make it in time for my July 4th Pool Party BBQ tomorrow. The company is horrid. Could have not accepted the job 7 days ago. Imagine if my AC was out and they didn't show!!!

John W.

Please do not use this company! We had a Roman Tub which the faucet needed to be changed. The worker said he would get a quality faucet at Ferguson Plumbing Orlando. He did not leave any packaging or instructions which would have come with this ""quality faucet"" after he was done. When I looked at the work the next day I noticed the faucet says Glacier Bay which is Home Depot's cheapest brand $79. When we called the office they keep saying the man installed a American Standard faucet with a 10yr warranty.They will not admit the man went to Home Depot ! We have pictures to show the brand name. They refuse to send any kind of documents about the product. They will not answer emails or phone messages. The man was there for 2.hrs . The charge was $1600 ! I believe this company took advantage of this homeowner who happens to be an Asian woman who does not completely understand the costs associated with and the language involved.

Dean R.

I chose not to use them after an outrageously high estimate and a 79 ""service fee"" to walk in and look at it. :( I will NOT be calling them again.