Ace Solves It All

Anthony S.

Absolutely awful company.
Scheduled windows mean nothing to them
I had an ""appointment"" for 5-6 and got calls at 9:30 and 12:30 saying the technician was on his way and when I reminded them that I was at work, they said okay.
Then I get a call at 6:30 saying that they weren't gonna make it. And that they put my name on for tomorrow

I called a little later and found out I had not been put on the schedule tomorrow.

Eventually I get a call from someone saying they had been on vacation and they said that the technicians were supposed to call every two hours, then listed the 7 times they called me none of which were 2 hours apart. And when I pointed out this error to him his response was ""I'm going to cancel your appointment tomorrow, we are not the technicians for you""

Justin M.

$1906 for two techs, two hours total.
Yes, that's $476.50 per hour.
Ridiculously overcharged us for what we got!

Two plumbing technicians came to rough in set our new tub. 2 bags of drypack, level and set. They also tweaked the new valve to make sure it was installed properly.

They knew that we needed to have this done so that our bathroom remodel could proceed and they ""raped"" us on price. I was out of town. Inspector was coming the next day.

Felt taken advantage of
Felt beaten
Felt like we had no other choice to move the project forward.
Am disgusted about what they did to us

Charlie Depari is a good guy, but no $30-$35 per hour techs, loaded down with tools and a truck cost $1906 per day to run.

$457.50 per hour!
Per tech!

Scot L.

Two gentlemen came to give me an estimate (both very nice and very courteous), but it was clear from the outset they're primary objective was to upsell in a big way. They urged me to replace whole systems rather than making the repair I requested. Quotes were very high -- considerably higher than any of the other estimates I received. Unsavvy homeowners beware.

Greg T.

Jeff came out and fixed the problem in 45 minutes and was a true professional. Kind, courteous, effective. I'd give him 5 stars, personally. That being said, VERY expensive. After hours fee is $279.00, just to come out (not fixing anything). For reference, it cost $570 (total) to replace the core to a shower faucet at 11pm (I provided the faucet core). Therefore, it was about $300 for 30 minutes of actual plumbing time.

Wes R.

Be forewarned...this company will promise you the world, and stay in contact (as long as you send messages asking about when they might be coming!) but provide zero customer service. I explained to them about the immediate need I had, and they appeared sympathetic but that's as far as it goes! We were told we were on the schedule, and we should wait for the technician's call. We did so, only to be told many hours later that they wouldn't be able to get with us today. I was forced to call another plumber and pay a premium fee due to the urgency---all because ""Ace"" made sky-high promises they never intended to fulfill. If you call on this company, you are asking for trouble, unkept promises, and sincere disappointment!!

Deborah Z.

Do not use this company unless you have absolutely no regard for how you spend your money. While the service IS very professional, you will pay twice, three times, four times the amount than the job should have cost. For example, we had a new toilet installed six months ago, and I soon discovered Ace charged us almost twice as much as most of their competitors. I gave them another chance and got a quote from them to replace my (inside) electrical panel. I almost choked on the estimate, and am having it done by another electrician for one fourth of the cost. I don't understand how they get away with their fees, but I was taken once by them, and will not be again.

Chelsea S.

Had our main panel catch fire and a guy came out early the next morning and fixed and replaced everything thing damaged and did an incredible job!!! Couldn't be more happier with this company and how fast they responded and how amazing of a job the guy did!!
We are so happy with the results highly recommend Tommy he was absolutely the best I've ever seen.. answered all our questions and did such a great jOb!!! Thanks Again Tommy and Ace solves it all!!

Angelisa C.

I placed a call today for my AC which has a drain pan and air handler leak issue.
First, I would like to say I am extremely pleased with this company. I called, the ladies that handled my phone call were very professional and even called after my service call to make sure everything went well. Secondly, when Billy from Ace arrived, I was so relieved just by his mannerism and eagerness to see what the issue is and his willingness to actually explain to me what he would do to fix it. I've had multiple companies come out for estimates and he, by far was the most professional, caring person. I'm fully involved in everything in my home so I asked a lot of questions, and Billy was so patient with me. I never felt like any question was a dumb one, or that I was being rushed for any reason. I've had a couple of estimates from other companies and they all made me feel like they were either beating around the bush with indirect answers, or overcharging me. I did not feel this one bit from Billy, every step of the way he was very professional, knowledgeable and I now have a clear understanding of what needs to be fixed and why. Im thankful I found someone with years of experience and knows exactly what he is doing. Also, another relief was I was quoted at a very fair and reasonable price.

I will sleep well tonight knowing I finally found the company that actually cares, doesn't see me as just a number, and wants to work with me to get my AC back up and running properly. It really makes a difference, so thank you. 5 stars. :)

Rhonda F.

DO NOT USE this company! We got a second estimate for the same work for a quarter of the price and a free quote. Ace charged us $79 for a quote with a MINIMUM estimate of $1,900-ridiculous for what we wanted done. We knew a ballpark figure of what we should be paying (had this work done before at another property). I would give zero stars if possible.

Elaine N.

The company is best at taking your money and not doing the Job or guaranteeing the work.. Corey told me the owner said that I should contact another HVAC contractor. So I can pay more to fix their mistakes and damages. Buyer beware, don't believe the lies of guarantee. The upper management or owner can't even call you back to resolve a issue..I tried to get a resolution but the the person who answered the phone relayed the same message find another company that can actually fix the work that they got paid for is unbelievable. Corey is the main issue with that company unfortunately.