Abacus

Lenora F.

I would not recommend Abacus to anyone. The technician was very nice but their prices are exorbitant. Chose to wait and get another plumber than to pay their ridiculous price.

Tim V.

The rates are 50% more than competition. Shop for better a better quote for service and replacement. They are very misleading and could care less if you spouse is terminally ill. They quoted me $18,000 and I got the exact same unit for $8,500.00.

Bruce B.

I had called Abacus to have a routine HVAC checkup and there was a minor leak in my attack. The tech did his review and stated I need a new system. I asked what the cost was and he told me ""$31,500"". I'm 62 and had never paid more than $10,000 for a new system. He gave me a lot of reasons that didn't make sense and I told him to email the quote and leave. I then called Abacus to complain and got a manager. He stood by his tech. He said if you want the best service it's going to cost. I then called to speak to the owner as a friend of mine is his friend. I called and and a woman who was very nice and took all my info and stated the owner would get back to me but never did


These people will rob you blind if you let them. I had someone else come in and they fixed my problem for $250. Slightly different than $31,500

Arthur C.

BEWARE. The work was all right but outrageously expensive. They replaced the washers in a kitchen faucet and the mechanism in the toilet bowel for about $500. Another plumber would have charged half of that amount. They take advantage of seniors and should be ashamed of themselves. If their conscience doesn't bother them it ought to for taking advantage of people.

MC M.

We have used Abacus in the past and been mostly satisfied. Our most recent visit was dishonest and felt shady. After being in our home for 20 minutes, a very simple diagnosis and a push of a button, we were charged over $400. But don't worry, he gave us a coupon to bring the price to $350. Oh please. After reaching out to customer service 3 times, I finally heard back. I was told ""at the end of the day, I have to pay my guys and this is taking money away from Luis. Not everyone can do electrical work, that's why you pay for someone, even if they only pushA button"". He read me the diagnosis that our technician recorded and 3 of the things were not true and did not happen. So basically the tech can document whatever diagnosis he wants to get the price where he wants. The not so understanding manager gave us a small refund.

Colin A.

I needed to get my entire electric panel replaced. I put in a request on their website. They were responsive and got back to me just a few hours later.

They gave a four hour window when he would come. He came, glanced at the electrical panel for just two minutes and then went back to his truck.

He came back and gave me an estimate of $6,418 to replace the entire electric panel. That's crazy!

I asked for price breakdown and why it was so crazy expensive and he couldn't give it. Just a general estimate with the one total price.

I said no. He just charged me $199 for the two minutes he spent looking at my electrical panel to tell me the obvious: that it needed replacing.

I found a smallerz family-owned electrical company on Yelp and they were able to do it for $1,612! 1/4 the price of Abacus!

Abacus is astronomically overpriced for electrical, plumbing, and HVAC work.

What is really sketch is the big disparity between their Yelp and Google reviews. I tried to leave this same negative review on Google reviews and it never ended up showing up on the list of reviews.

They auto-flag any negative Google reviews to get them removed. Do NOT use Abacus. Use smaller, family run providers.

Paul C.

We called during the office hours, they responded within 24 hours and did okay Job with pricey cost. The office gave you the tech arrival time was between 9am-6pm. The part that they installed in the faucet looks like from old faucet, I saw the black color (kind of used part look) in the part, but the repair tech say it's a new one?! Tech just asked customer sign on his tablet with long agreement, did not explain or went thru any details, he said he will send a receipt but never got any receipt no matter how many time you called the company.

Ruth C.

Held me up for 3day.
This the worst customer service (plumbing) company in Houston.
They tell you, from 9am to 6pm is your window for someone to show up. 1st day, at 5pm tech was running late for an almost 6pm arrival, 2nd time tech canceled on us at 530pm and 3rd time they never called. Was promised a call from a manager and that too was a failure and a lie.
If you need a Plummer, don't use this company.
Totally unreliable.

Garrett C.

This place is a joke, refuses to give a quote over the phone but then will quote you an absurd price in person banking on you desperately needing them. Charges $250 to hang a simple ceiling fan. They give you a window between 9am-6pm so the window is all day. My technician was great, but quoted me $650 to hang two light fixtures and a fan. The value of the items was less they the labor cost to install them. Beyond disappointed in Abacus

Jill M.

I had Abacus come out for an estimate to add 2 electrical outlets in my garage. I was told that the whole electrical box would have to be replaced and new wiring would have to be run to the electrical box near the street. The bid was over $8000, yes $8000. Ridiculous!! I called Bowne Electric and they did the job for $765. That was 3 months ago and we have had no issues. Don't trust Abacus!!