A#1 Air

S G.

I've called and emailed them I'm requesting cancellation for the monthly Comfort Club where I'm being billed $12 monthly. To this date they keep on billing me $12 monthly. Very non responsive company.

Christian B.

They put sewer water in my gooner container that I was going to donate and ended up making the 29 women get a virus down there making them pregnant with Oreos

Lisa I.

Lesson Learned. Please read because it will save you money and headaches in the long run.

Go with smaller, local HVAC companies. I no longer trust these larger commercial services with TV jingles. They hire ""repairmen"" and train them to be salespeople first. They are not experienced HVAC technicians. Their main goal is to upsell services.

I bought a new unit in 2021 from A#1. On day 3, the unit shut down. Day THREE after install. Crazy!

Called A#1 Air out and the said it was overcharged (too much refrigerant). He removed some. Later that Summer, the unit failed again. It kept shutting down (I later learned it was overheating.)

This went on in 2022, 2023 and finally in 2023 I got a 2nd opinion who noticed I was low on refrigerant. I demanded A#1 do a leak check. They assigned a ""team lead"" to my unit but he still would not do it. The tech said it was a new unit and couldn't possibly have a leak.

Famous last words.

Fast forward to 2024, my unit shut off again. Found a smaller company with great reviews from the Next Door app. The guy took about 30 minutes and found the leak. Repaired it. Showed me exactly where it was and told me it was likely because A#1 Air installed a faulty part.

Don't get me started on the install. Took 6+ men 12 hours because they couldn't get the unit to cool and had trouble with the breaker box. They kept calling men over to come and diagnose. That was my sign.

I later learned that many of these larger companies do not want to do leak checks because they are time consuming and hard to find. They are trained to be salesmen. They aren't experienced on repairs.

According to my new HVAC person, A#1 Air upsold me on various services I didn't need.

Do yourself a favor. Ask around your neighborhood and get a referral preferably for a smaller company (family owned if you can find one) that has a great reputation. You will save money and likely get better technicians who know what they are doing.

I noticed A#1 Air likes to hire young (20-30 year old) so-called repairmen who are really trained to upsell. They don't have the experience to diagnose many repairs. Be careful because many of them are nice guys, but don't be fooled. They only want to sell you services instead of really diagnosing the actual issue.

So happy with my new HVAC guy. They are a small team of 2-3 men, but they are super knowledgeable, been in the biz for years, and I can tell they know what they are doing. Ask around your neighborhood. Do NOT use these larger, commercial services. The reviews here should tell you everything you need to know.

Angela J.

I'd like to warn people in our neighborhood about an HVAC company that is trying to take advantage of seniors. The front part of my 77 year old mother's nest thermostat fell off and stopped working. We ran up to Home Depot and they said this new one will work. It didn't so we called an HVAC repair company. I won't name it but it's a guy holding a white poodle. They wanted $1500 to replace it but with a senior and military discount it would only be $1200. Luckily mom called me and I laughed at the person until I realized they were serious. She started talking about rewiring the unit and crap like that. We paid the $89 service fee and I can post the suggested work and quote if anyone doesn't believe me.

To make a long story longer, we got all the info we could find on the system and went back up to Home Depot. We got a universal one that although you can't control it with your phone you can program it to do temps at certain times. It was less than $80.

I will be reporting them to anyone I can as soon as I get over the flu, my gift for going to get pictures of the girls this week. That was the only time I've left the house so woo-hoo, nice consultations prize but I'll lose weight and nearly lost $1120 because I'd end up paying for that! Get a second opinion if there isn't anyone you can ask!

Aileen M.

If I could give this company zero stars - I would! We purchased a very expensive new unit back in 2020 along with new ductwork installed too. We have had problems with our unit from get go, including the unit being replaced just 6 months after install. It has been 3 years and in the last 3 years we have had multiple issues. And when I say multiple, it is a service call about 6-8 times per year because the system no longer works. Every time I have a tune - up (2 times every year) there is always some other work and expense that needs to happen with the system. We never have the same teach and each tech seems to find something new. My tech today let me know that I need a system cleaning when some of the cleaning by A#1 Air was done during my Spring Maintenance this year. The tech said that he is required to make suggestions even when there is not a problem. Shame on you A#1 Air. So, today A#1 Air asked for $1300 for a system cleaning - but if I let the system and coils rust and breakdown, then it will be covered for free. How does that make any sense? I also just got off of the phone with customer service - and they are no help. They seem to make the same notes in your file that should have been there over the past 3 years. And now possibly offer the cleaning at a discount? Again, Shame on your A#1 Air. So, I would not recommend this company - you will continue to pay HIGH OUT OF POCKET FEES even if you are an Elite Club Member (doesn't matter!)

Yo F.

Unbelievable! I needed a new thermostat and A#1 rep quoted me a price over $1000 where on Amazon the same device is between $23 to $50! I just spent $14,000 on a new unit a few months ago from them and they had the nerve to charge me $89 for a service call fee...only for me to deny their offer to replace my thermostat for $1000!! Snakes! And to think the advertise on KLTY Christian station!!! Crooks!!

Alice A.

Terrible company, minus zero stars. They do NOT take responsibility for their errors. Failed to glue my a/c drain pipe in the attic. When the pipe came apart, dirty water gushed from the attic through the ceiling and onto my white couch in the living room. A#1 refused to accept responsibility, said that I must have had someone else in the attic that didn't glue the pipe. Their pipe ""repair"" was only a few weeks prior, so their excuse didn't fly. They also refused to let me talk to the owners who spend a lot of money on TV ads. I had to pay to repair the ceiling and clean the couch. Neither of which are totally the same since A#1 didn't glue that pipe.

Tamara C.

Seyi A. Was my tech that replaced my water heater today. I have used this company for heating ac for years without any issues. And today I can say that the plumbing department is just as amazing. My tech was quick to arrive when he promised and was very professional. 10 stars!

Keith W.

I had an issue and A#1 Air resolved it. As a customer, I feel that my needs and the needs of my family were important to them. They came to my home quickly and we are enjoying the nice cool ac once again!

bilal H.

Booked them to add some refrigerant to our HVAC System. They mentioned they operate on an open schedule. But, the technician did not show up on the scheduled day. I got a text message around 7:45 pm that the technician is heading to my property and I know that it takes them 20 minutes to an hour to get there which would be around 8:30pm in the evening.

This was unexpected and unacceptable. When I called them, the customer rep was very rude.