A#1 Air

Aileen M.

If I could give this company zero stars - I would! We purchased a very expensive new unit back in 2020 along with new ductwork installed too. We have had problems with our unit from get go, including the unit being replaced just 6 months after install. It has been 3 years and in the last 3 years we have had multiple issues. And when I say multiple, it is a service call about 6-8 times per year because the system no longer works. Every time I have a tune - up (2 times every year) there is always some other work and expense that needs to happen with the system. We never have the same teach and each tech seems to find something new. My tech today let me know that I need a system cleaning when some of the cleaning by A#1 Air was done during my Spring Maintenance this year. The tech said that he is required to make suggestions even when there is not a problem. Shame on you A#1 Air. So, today A#1 Air asked for $1300 for a system cleaning - but if I let the system and coils rust and breakdown, then it will be covered for free. How does that make any sense? I also just got off of the phone with customer service - and they are no help. They seem to make the same notes in your file that should have been there over the past 3 years. And now possibly offer the cleaning at a discount? Again, Shame on your A#1 Air. So, I would not recommend this company - you will continue to pay HIGH OUT OF POCKET FEES even if you are an Elite Club Member (doesn't matter!)

Yo F.

Unbelievable! I needed a new thermostat and A#1 rep quoted me a price over $1000 where on Amazon the same device is between $23 to $50! I just spent $14,000 on a new unit a few months ago from them and they had the nerve to charge me $89 for a service call fee...only for me to deny their offer to replace my thermostat for $1000!! Snakes! And to think the advertise on KLTY Christian station!!! Crooks!!

Alice A.

Terrible company, minus zero stars. They do NOT take responsibility for their errors. Failed to glue my a/c drain pipe in the attic. When the pipe came apart, dirty water gushed from the attic through the ceiling and onto my white couch in the living room. A#1 refused to accept responsibility, said that I must have had someone else in the attic that didn't glue the pipe. Their pipe ""repair"" was only a few weeks prior, so their excuse didn't fly. They also refused to let me talk to the owners who spend a lot of money on TV ads. I had to pay to repair the ceiling and clean the couch. Neither of which are totally the same since A#1 didn't glue that pipe.

Tamara C.

Seyi A. Was my tech that replaced my water heater today. I have used this company for heating ac for years without any issues. And today I can say that the plumbing department is just as amazing. My tech was quick to arrive when he promised and was very professional. 10 stars!

Keith W.

I had an issue and A#1 Air resolved it. As a customer, I feel that my needs and the needs of my family were important to them. They came to my home quickly and we are enjoying the nice cool ac once again!

bilal H.

Booked them to add some refrigerant to our HVAC System. They mentioned they operate on an open schedule. But, the technician did not show up on the scheduled day. I got a text message around 7:45 pm that the technician is heading to my property and I know that it takes them 20 minutes to an hour to get there which would be around 8:30pm in the evening.

This was unexpected and unacceptable. When I called them, the customer rep was very rude.

Stephanie G.

We have solely used A#1 for years. Our smaller unit was making a noise & our bigger unit stopped working a couple of days ago. The technician that came out last Friday immediately told me that my units need to be replaced. They are 'too old at 10 years AND there is a government mandate happening next year'. I told him that I didn't want to replace them. And, what would the cost be to fix them? He, then, starts his path of belittling my intelligence. He lets me know that IF I just choose to repair them, then I'm wasting my money. I asked again what the cost would be to REPAIR them. He reminds me again of the government mandate. Once again, I asked what needed to be fixed. He goes outside to inspect them. He, then, comes back in to let me know that the motor and a few other parts needed to be replaced on BOTH. To repair each unit, it would be over $4,000. I was shocked. He also let me know that I needed to replace my furnace because it was over 20 years old. I was confused & said that my house isn't even 20 years old & we replaced it in 2012. He continued to belittle me by telling me that my math was off because he just inspected it. Then, he tells me yet again that I need to replace my units as repairing them would be a waste of money. I shared with him that they weren't even the original units with the house & I just don't understand how they are in bad enough shape that they can't just be REPAIRED instead of REPLACED. He, then, encouraged me to go with another company because 'A#1 Air was clearly too expensive for us.' UM. I replied by saying that we had always used them & that we would start by repairing the large unit. He said that he would order the part & let me know when he would be back out. He also shared that it was Friday, so it FOR SURE wouldn't be that afternoon. And, gosh, it's the weekend, so probably not at all until the following week, but he would let me know that afternoon when it would be scheduled. I never heard from him or A#1 Air again. SO, I did just what he advised me to do... I called another company. The smaller unit only needed to have bolts tightened to stop the fan noise and the big unit only needed a motor. And, that company already had the part IN their truck! Wow! What a concept?!? My two units were fully repaired in 30 minutes. He said that they were both in good shape. I paid $759 total including their service call fee. Shame on you, A#1 Air!!!!! I was in a panic for a whole 24 hours over the $4,000 in alleged repairs needed, plus the prospect of my units being in such terrible shape that they needed to be replaced. We will NEVER use this company again, and your poorly trained tech, Nic, was right after all - we DID need to go with a cheaper option.

Corey G.

Let me say,A1 does not want service their own equipment especially when it falls under warranty. It do not seem to be a priority for them. I had their equipment for two years now and every year their equipment breaks down causing me more money for them to fix. I was told on Monday the AC parts I needed for repairs would be ordered and would take a week to arrive well the week is over today is Friday and still no parts. I received no call from the tech or the parts section telling me the status of the parts. I had to call more than once before I got a definitive answer on the part required for repairs. Autozone, Oreilly and Advance Auto can get parts in three days. and they can not get parts in a week. I will say it again ,If it is covered under warranty, Its not a priority. Their AC unit that I had installed breaks down every year since the day they installed it. I am beginning to think their ac units are garbage. In good faith I can not recommend buying any AC Units from them or attaining their services. It's got to be a better company out there with better AC equipment and better customer service.

Patricia S.

Respectful,
Quality and Safety excellence
Consistently share information and knowledge about
the product he was replacing.
High driven, motivated person in getting the job done.

A #1 Tech Hunter and his assistant

Shree B.

I thought I had made a good decision on purchasing my 12000 dollar unit from A#1 until the technician came out for a two year tuneup and recommended me having 2500 hundred finance for a deep clean. It's only two years old! What type of practice is this? Since the visit I've had nothing but problems. SMH. Wish I've heard of Elmer's before dealing with these sharks.