A#1 Air

Raymond

There is a reason why they have a low rating. They come out and provide a quote within a minute of inspection and charge $89 dollar service fee. The technician tells me the call the main office as they will waive it, but no, they won't waive it. Also, the quote they provided was on the high side. Had several companies come out thru Yelp and they all offered free quote, but not this one. If I were you, I would not ask for a quote from this company.

Amy S.

This company recently had a merger, and the office is a mess with zero communication and followup. We purchased a new A/C system from them only 7 years ago, and it already has a coil leak and needs a new coil and capacitor (nearly $3000). The technician ordered the parts over 2 months ago, and we have had no follow up. I have called 7 times and asked for a manager to call me, and no one ever has. I did finally get a call that the parts were in and they would be there to install on Friday. They could not give me a time frame, so I waited at home all day. The first crew came around 2:30 and said they only had one of the parts. The other technician came close to 9 pm. I asked all 3 technicians again to have a manager call me. No one ever did. The technicians were great, but management doesn't give a crap about good customer service. I would dearly love a call with an apology from an actual manager.

Edward D.

Unfortunately A#1 was unable to work on my kind of system. So why the review. They thoroughly read my Yelp service request before saying they didn't work on these systems. This was unlike other companies who immediately responded with ""what is your number so we can set up service"". Then once i reiterated the type of system etc. they said they couldn't help. So if you want someone who will do his homework before jumping into your wallet then call A#1 Service.

Jerry M.

A Sign of the Times-
Writing this on behalf of my 84 yr old Mother in law. Her daughter and I live 6 houses down and look out for her.
We were unavailable when her AC stopped cooling. She called A#1 and they came a few hours later. She called me later when I was around and asked that I come down. The A#1 guy said she needed maybe a new compressor and some other things and was pushing her towards spending upwards to $16k. I am pretty handy and do most of my own minor repairs, so I asked him to replace the capacitor since the outside fan/compressor was not running. BTW, these are $45 at Locke (Denton). Took 5m to replace and everything worked fine. I am not blaming the tech as I think this is what most AC companies do now (push for unnecessary sales), especially to the elderly. So $500 later for a $45 cap replacement, shame on you guys....and shame on your business model.

Jimmy O.

I would not consider A#1 for any service in the future. My A/C unit stopped working during the night and called the next morning and secured a service appointment. Before the service person arrived I received a call from an A#1 rep wanting to know if I was interested in an electrical inspection. I said no, just want the A/C running since it is 103 degrees. Service tech showed up in within 5 minutes told me there was no power to the unit and that he was going to call the electrical team. I told him I wasn't interested in an upsale and since he showed no interest from the start I asked him to leave but not before he charged for the service call. Later after work I shut off the power to the unit, shut the system off and removed the power disconnect. I opened the panel and using a blower I cleaned out all of the cobwebs and debri from the electrical panel of the unit. Powered everything back up and the unit kicked on and has been running since. Very simple fix and I was told there was no power to the unit. All the tech was interested in was bringing another up charge to the call. Had the same issue with them a few years ago on a simple clogged drain line. They refused to clear the pipe until they ran a camera thru the line. Another way to upcharge. I declined the service and went to Home Depot and purchased a snake to connect to my drill and un- clogged the line in 15 minutes. All this company is interested in is finding a way to make more money instead of servicing the customer's needs.

Caryn T.

My A/C went out. Was a problem BUT ""Alexis"" came out , fixed, and answered all the question we had. Did the service needed. Answered more questions without problem and was glad he could help. He represents his company well and I'm glad we chose A#1 AIR for our business. He' s a keeper and I would recommend him for any part of A#1 Service .
Someone from Plumbing told us there was a program that we could for vote for our person for a $$reward.
Caryn Trees-Hurst TX

Vivien V.

Horrible customer service. My home incurred massive damage due to a mistake if not negligence of a service provider and the company was given multiple attempts to contact me to discuss the situation and they did not. We are now looking at a law suit.

Terri B.

Clinton Richards did a great job cleaning my AC unit and completed my summer tune-up. He was professional and friendly. I appreciate the team members who service my system because they always do a great job.

EA R.

BEWARE!!! and FOLLOW any A#1 technician that comes to your home.

On Friday Jul 12, ""Jake"" responded to call for a check of our AC system, after it stopped working the day before. I went into the attic to check the HVAC unit on July 11 when the malfunction occurred. All ducts were intact.
When A#1 Jake went into the attic to check, he came down reporting there was a tear in the duct causing air to release into the attic area. He then presented an estimate of several thousand dollars to affect repair. Also, Jake INSISTED on talking to my elderly sister instead of with the male of the household, who stood firm against Jake. The result, Jake became testy and went away in a huff because his SCHEME to get a high priced sale didn't work.

There was NOTHING WRONG with the duct work. Now there was a significantly torn duct the day after???!!!

CONSUMER LESSON: FOLLOW these technicians around, even if you have to get someone to climb the stairs to the attic! Take a photo of your system so if any technician should attempt to vandalize your property to get a big dollar sale, you have your proof. Senior citizens DON'T BE PRESSURED.

Bill N and Elizabeth R

Christopher O.

I would leave a zero if this website would allow it.
A#1Air came out and gave me an estimate to replace a split-system HVAC unit for my garage. Their bid came to $8,878. This seemed very high so I made sure to get another bid from a local DFW company. The second bid came in at $5,800, and included a Trane unit vs. Darkin (A#1Air bid). The unit was exactly the same size (2.5 ton), and the job was completed w/o any additional charges.
I would tell anyone looking for HVAC work to avoid A#1Air. This type of business practice should not be rewarded.