A-One Electric

Elizabeth C.

My best advice when considering using A-One Electric is simply-Don't! I can't recommend this company purely from the standpoint of how high their rates are compared to other companies, their dishonesty with my bill, and the owner's complete lack of concern when I expressed surprise at the exorbitant, incorrect bill. I would recommend shopping around! I called 9 other companies after my bad experience to get an idea of pricing and every single one priced the same job (installing ceiling fans), significantly lower than A-One. I will say that the electrician who came out to install my three ceiling fans was a nice guy and was helpful. But the owner, Karen, was lacking in the customer service area, generally apathetic when I spoke with her on the phone regarding my bill, and dishonest about the bill total! They claimed they worked more hours than they really did and when I confirmed through phone records of the discrepancy-she denied it. This to me is shocking. My experience with this company reminded me that not every business has good intentions and that you always need to make sure to get everything in writing, ask for detailed invoices and receipts and don't trust that a company is going to do the job with the customer's best interest in mind. A-One charged me for hours they didn't work, claimed to have fixed things that I didn't request to be fixed and didn't care when I called them out on it. Definitely learned a good lesson by using this company. Won't make the same mistake twice. Oh- and if you pay with a credit card-they're going to charge you a 3.5% fee. That's not mentioned up front either.

Amy F.

Great experience getting a couple of items fixed at my house for a real estate transaction.

Bill M.

I just had A-One knock out a whole punch list of various items and they did a great job at a very reasonable cost. There were two visits. First by the owner, Karen Phaup, who came out and looked over the varied issues. Those that she could fix on the spot, she did. Karen really knows her stuff (only female Master Electrician in Austin) and she has a vast wealth of experience and advice. For the remaining items, she sent out her technician Justin about a week later. He and his helper Paul got everything done quickly and efficiently. The work involved replacement of several light fixtures, bad switches, oven hood replacement, ceiling fans, etc. Everyone that I dealt with at A-One was friendly, knowledgeable, honest, and casual. A great local Austin business.

Martha P.

I used to play softball with the owner of this business. But it was years and years after that that I called for electrical help. She remembered me and I've had her company work both in my office as well as my home. They do great work at reasonable prices and are friendly and hard working as well. If you need electrical work, give these guys a call. They get busy so you might have to wait a day or two, but it's worth the wait. And if it's urgent, they will figure out a way to get it done so you don't have to worry.

Joanne T.

Karen responded very quickly to my online inquiry, and was available within a day to come by for an estimate. Her team came by to install a Haiku wall control unit into an existing outlet, and to run a line and install a new light figure in the closet. Price was great, they cleaned up after the work was complete, and she came back later to check out another issue we had.

By far the best experience we've had with a service company!

RJ O.

I used A-One electric for some rewiring work in a bathroom project. I have not ever used an electrician for anything in my house....usually what I need done is something I can handle on my own (turn off breaker and work on outlets, light fixtures, etc). This time I was needing an expert to prevent me burning down the house. Some major rewiring work.

At first I was skeptical of the high estimate Karen gave me...she gave me an hourly price estimate. I hesitate with that because I always am under the impression that they low-ball for the bid on the work and then hit you with a huge cost. I asked for a fixed price estimate and was told by Karen that unforeseen issues can cause the price to be higher on a fixed estimate...whereas the hourly has the potential to be less.

I gambled and took her bid. When her two electricians arrived (one master electrician and one apprentice) they were very professional, made sure to ask us any questions before doing any work, and cleaned up after themselves.

Best of all, the final price was lower than the original estimate. Not to say that this will always be the case, but I did feel like they were honest with their work and did not try to screw me with a higher cost on the job.

I would recommend them and would use them again in the future.

Elliott M.

I see that others have given A-One high marks, and perhaps they're good for simple stuff, but I cannot recommend them. I had an issue with a bedroom where every time I flipped on a light switch it tripped the breaker for the bedroom. A-One's technician arrived unprepared (without even the right type of breaker to swap into my panel) and without the necessary expertise to diagnose the problem. He looked in the light switch box and, without unscrewing anything, concluded ""everything looks right to me"". He told me he could hunt around for the problem, but since he didn't know what he was looking for, he would only find it by luck. I told him no thanks. I gave a call to a friend of mine, and he explained that what I was looking for was something that was causing current to leak onto the ground wire, because this would cause the breaker to read a higher than normal change when the switch was flipped, and therefore trip the breaker. I found the problem - a wire with a slice in its protective coating - in the same switch box the technician had glanced in. A one-inch piece of electrical tape and the problem was solved. A-One sent me a bill for $95 for doing nothing. I understand the ""trip charge"" concept, but considering the details of the trip, I don't think it was deserved. I offered to split it with them ($45) and they said they would take me to small claims court. Nice.

Norma V.

I called the owner, Karen Phaup, yesterday because of various electrical problems in the home I am selling. Jason just left (on a Saturday no less) & fixed everything efficiently and at a very reasonable cost. Sigh of relief! Thank you!

George R.

We have used Karen many times for a variety of electrical jobs both at our home and our son's home. She's great. She comes on time and does exactly what she says she will. The work is done right. Even when we lived in Houston and rented the Austin home we live in now she was wonderful. We are happy to recommend her!

Mohib M.

We reached out to A-One to put an internet line in our office. The Electrician came to our office and began to complete the job. Half-way though the job, the Electrician abruptly stopped and said he needed to go get an extra part. He said he would come back to our office within one hour. The Electrician never showed up. He not only left the job incomplete, he left the office a mess.

We called back several times that day asking where the Electrician went. We didn't get an answer until the next day. Karen called us back the following morning. One would assume she would be apologetic for a job incomplete. Boy were we wrong. She called back to let us know we did not pay the $125 service fee. While I was speaking with her to let her know the job was incomplete, she hung up on me during the conversation. VERY UNPROFESSIONAL. I called her back and she still remained hostile. As an owner of a service business myself, I am shocked at the level of Karen's lack of respect and empathy towards this situation.

Even with the job still remains incomplete, I agreed to pay the $125 Service Fee, which I did, but let her know in return, I would be posting this message to warn others to avoid A-One at all costs.

Regards,

Mohib