A & A Electric Company of Beaumont

Carol P.

We had an appointment with A&A Electric Thursday morning at 10 am to come look at replacing my parents Generac Generator that caught fire a few months ago. My parents are in their 80's so my husband took a vacation day so that he could be there when they came out to answer any questions or address any concerns. My husband called two days before to confirm the appointment so that he wouldn't waste a vacation day. When he called to confirm, the guy that he spoke with sounded very irritated that he doubted that they would show up. While running errands a little before 10 Thursday morning my husband missed a call that looked like it was from a cell phone. No message was left. We were at my parents at 10 am and waited a while. My husband tried calling the number for the missed call several times with no answer and a full voicemail box so that he couldn't leave a message. He called the office and they said if the guy wasn't there at 11:15 to call them back. Around 11:30 the guy finally answered and said that he had called earlier because he didn't have the address. Had he left a message we could have called him right back and given the address to him. The address was given to the company when the appointment was made so he could have called the office to get the address. Instead of doing those things he went to his next appointment. He said now he had other people in front of us, their fault, not ours, and he would come that afternoon. We never heard back from him so my husband called the office a little before 4 pm to see when he would be there. The guy that he spoke with, the same one who was irritated that we doubted they would show up, was very rude. He said the guy who was supposed to come had gone home for the day and could come Friday. No one ever called to come back that afternoon. My husband took vacation Thursday to take care of this. He has to work Friday!! I know that people are busy and things are different since covid but a little communication and professionalism goes a long way.

Cindy R.

I saw their ad on TV so I thought to get a quote.....they came out a day or two after I called but it was three weeks before I heard back (phone call) about the price for the job. I then requested the proposal in writing (asking it be sent via email) - still haven't received it. Not sure how their electrical work is but I would say their Customer Service needs a lot of work!!! My recommendation - don't bother calling them!

Melody C.

I would not recommend this company to anyone living in the free world. I have done business with A&A for the last five years. My contact has usually been by phone but on Tuesday of this week I stopped by in person. I made an appointment with a nice receptionist for them to come out and change out some recessed light bulbs. She know my name and said no problem and gave me an appointment time. I purchased a $7000 generator from them 5 years ago and have purchased a service agreement each year since that time. I received a call the next day from the owner Leon Avecedo who informed that he had looked through my file history and that I have been a very good customer but he didn't do business with people like me. I am a single female laywer who happens to also be Black. I don't know exactly what characteristic he was referencing but told him not to worry he could refund my service contract money and he would not have to worry about any future business from me.