5 Star Home Service

Vivian R.

I would stay away.

He even had the guts to use my house as photos for his job on here. The finished work was awful.

kat c.

Dan is very helpful and professional! He solved our outlet problem, helped with a ceiling fan problem. Was able to come out quickly and provide his wonderful service for a reasonable rate! I would highly recommend him!

Ann B.

I had a new portable ac unit that shouldn't require installation but when I opened the box there were diagrams and screws everywhere! It was hot that day! I called Danny and he came right away. He was able not only to install it but to reinforce it and seal it perfectly. He was professional and fair with his prices. I highly recommend 5 Star home services.

Jack M.

Not impressed. Asked to replace entry door, they measured incorrectly, purchased to wrong swing door, and additional hardware that was not needed. On the day of the appointment they could not perform the task had to get another contractor who got the right hardware and installed the door for significantly less cost then 5 Star. Not impressed.

Nonnie M.

Senior Citizens Beware! Dishonest and unreliable. These folks are intentionally trying to defraud me of over $1200.
My experience with 5 Star Home Services:
1. They will tell you estimates are free then add a line item cost to the invoice for time giving you an estimate
2. They will tell you they charge $65 per hour then present you will a bill listing fabricated labor time, by line item. The total number of labor hours billed will be more than double the actual number of hours they are in your home working. For example, I bought a replacement fan for my bathroom. It took him less than 20 minutes to replace the existing fan (@ $65/hr = $22 ) - on the invoice they tried to charge me for 2.5 hrs (@$65/hr = $162.50) which is more than 7 times the actual time. I told them that was ridiculous and they said ""we are a service and have fixed billing for specific tasks and this is what we charge to install a bathroom fan- I argued they did not INSTALL a fan, they replaced a fan with the exact model, which I had already bought. This is just 1 example of fraudulent line items on my invoice.
If you hire these people, be sure to document the date, arrival time and time they stop working to track the actual labor hours.
3. They will quote you material charges, per item from Home Depot and tell you, you will be given dated receipts for all materials purchased. This is a lie. What they did was open a PayPal shopping cart 2 weeks AFTER I fired them and filled it with the highest priced items on the Home Depot website and printed out a copy of the shopping cart ( they refused to give me dated receipts). For example, when I was given my 'free estimate', I was quoted 2 led hall light for $80 - they put 2 led light in the PayPal shopping cart for $120.
4. They will not work for you unless you pay for labor and material in advance. They ask you for cash! I wanted to pay with a credit card - they told me they do not accept credit cards ( I found out after the fact, the reason is customers have filed claims/complaints against this company with credit card company and have been reimbursed) They will allow you to pre- pay with checks that must be deposited in their account prior to the work.
5. Once they have your money, they will repeatedly schedule date/time to do the work then on the day, they will tell you they cant make it because they have 'emergency work' that had to done.....or they just dont show up at all. If they do show up, they work for a couple of hrs. then get a phone call and have to leave for an 'emergency job.'. They cancelled on me 5 times. showed up twice and left for 'emergency' twice, and did a no-show once, at which time I fired then. They tried to bill me an additional charge for cancelling, which I told them was ridiculous since I fired them for cause.
6. Trying to get a refund from this company is a nightmare. Weeks after I fired them , I am still trying to get my money back (over $1200). Thankfully, I had the business manager give me a signed/dated document acknowledging they owe me this money. They gave me a post-dated check for 60% of what they owe me and promised to mail me another check for the balance the next day. The post-dated check they wrote me bounced(NSF) after the date on the check. We agreed I would wait 4 days and redeposit it ..... by that date they had put a Stop Payment on the check. They never sent the 2nd check. So now I have to spend more money to take them to court to get my money back.
As a senior citizen living on a fixed income, this has been a nightmare. Please, if you are a senior beware of this company and do not make the same mistake as I did and trust/pre-pay them. I will probably never see any of my money again. Good Luck

Dan H.

I never got the chance to find out what kind of work this company does, but I can definitely say that ""Danny"" who answered the phone was neither friendly nor true to his promise on calling me back.

First impressions are important, and right now, mine is...""No thanks!""

Disappointed in Victorville

Diane D.

Called a to get my kitchen faucet fixed. Danny answered but was with a client and said he would call me back in 10 min. He called me back in 7min. Asked what the issue was and he just so happened to be in the area doing work on another house. He was here in less than 5 min. Took a look, tightened it up, put the pull hose back in and was out the door in a flash, he even gave me tips on what to do if it happens again! Awesome service, quick reply! Will definitely lock in his number to use again.

Luis T.

Complete waste of time reaching out to Danny. After discussing and agreeing a fuse replacement job, he sent someone to install a ceiling fan. We made it clear the previous night that the job was only to be for the circuit breaker to make sure the room was powered for any future ceiling fan installation. Additionally, it's unfortunate Danny tried to argue with me over this by pestering and blowing up my phone. If this is how he treats his customers, you can imagine how he treats his employees. He not only lost the job by not coming through with his word, but wasted time and lied about the agreement. My wife and I were unpleasantly surprised. Not a five star worthy review. Just wanted to warn anyone in the future. I'd advise anyone to reconsider this company and seek help elsewhere. Would give this company a negative star review to reflect its true rating from me.

John P.

Thinking that as a DIY person who could tackle the ""easy"" task of assembling a 16 1/2 ' by 14 1/2' Greenhouse on my property, I quickly learned the fallacy of my thinking. After attempting to assemble the said Greenhouse over a two week period, using grandsons, close friends...watching YouTube videos, I finally gave up and decided to hire someone who could get the job done and done right. I was very fortunate to have found such a company in the area where I live, 5 Star Home Service proved to be exactly the company I needed. From the owner Danny to his work crew of Ray and Albert, these men were able to identify my mistakes, make the necessary corrections and then in a period of a few short days, complete the Greenhouse assembly and do it Right! The people were all courteous and arrived each day at the times they told me they would come, Ray, a retired Marine Veteran, always worked carefully and ensured that whatever he and Albert were working on, it was done right, Ray always asked me to check some part of the assembly and see if I was satisfied with what was being done. Albert constantly was running around getting Ray his needed tools or materials and then assist Ray in attaching pieces of the Greenhouse. I was indeed lucky to have found this company, if anyone needs any of the services (home remodeling, electrical/plumbing, work/storage Shed construction or greenhouse assembly, I believe Danny and his work crew can get it all done and to your satisfaction at an affordable price. If you're thinking about hiring someone to do any of this kind of work, give Danny a call and let him check out your project and see if you like what you hear from him on their capabilities, efficiency/proficiency and price. I believe if you decide to hire this company for your project, you will be completely satisfied with the quality and results, if not, Danny will make it so!

Glen W.

Called them and they were here within an hour and took care of my electrical power problems and had everything up and running within a half hour. Thanks 5star home service...